Who we are
Drizly is the world's largest alcohol marketplace & the best way to shop beer, wine & spirits. Our customers trust us to be part of their lives - their celebrations, parties, dinners & quiet nights at home. We are there when it matters - committed to life's moments & the people who create them. We partner with the best retail stores in over 1200 cities across North America to serve up the best buying experience. Drizly offers a huge selection & competitive pricing with a side of personalized content. That is what we do. Who we are is a different story.
We are more than just another tech company. There is an intellectual curiosity that occurs at Drizly. We have a desire to question, to understand, to figure it out. Bottom line, we solve it. We value not just the truth but the process to get to the truth, to deliberate, decide & then act. Most importantly, we care. We care about our customer. We care about our company. We care about our team. There will be long days & incredible challenges.
We are blazing a trail in an industry that hasn't changed in nearly a century, & that doesn't scare us (well, not all the time) -and even when it does, it doesn't stop us, it energizes us.
Do you see yourself here? Read on.
Who you are
You are a trustworthy & reliable individual with strong analytical skills. You are a super-communicator, both written & verbal, & you bring a contagious sense of positivity to your work each & every day. You love people, which makes relationship building easy & helps you gain trust quickly with others. Those who know you have described you as empathetic, driven, & organized, & you would describe yourself as obsessed with detail & process-driven.
You have at least one year of call center experience, ideally in tech or e-commerce, & we would be extra impressed if you had additional training or coaching experience.
What the role is
In this Quality Assurance Specialist position role, you will be an integral part of the Customer Experience team, responsible for identifying the requirements for successful customer experience interactions & measuring how well the Customer Experience Representatives are performing as a whole. You will support the Quality Assurance Team Lead & work hand in hand with training to identify training gaps & process improvements to improve the overall customer experience.
You will have a direct impact in creating a consistent experience & an expectation for our customers of what they can positively expect every time they contact us.