Who we are
Drizly is the world's largest alcohol marketplace & the best way to shop beer, wine & spirits. Our customers trust us to be part of their lives - their celebrations, parties, dinners & quiet nights at home. We are there when it matters - committed to life's moments & the people who create them. We partner with the best retail stores in over 1300 cities across North America to serve up the best buying experience. Drizly offers a huge selection & competitive pricing with a side of personalized content. That is what we do. Who we are is a different story.
We are more than just another tech company. There is an intellectual curiosity that occurs at Drizly. We have a desire to question, to understand, to figure it out. Bottom line, we solve it. We value not just the truth but the process to get to the truth, to deliberate, decide & then act. Most importantly, we care. We care about our customer. We care about our company. We care about our team. There will be long days & incredible challenges.
We are blazing a trail in an industry that hasn't changed in nearly a century, & that doesn't scare us (well, not all the time) -and even when it does, it doesn't stop us, it energizes us.
Do you see yourself here? Read on.
Who you are
You are an action oriented problem solver. People tend to describe you as a sound decision maker & highly process oriented. You possess an analytical mindset & are adept at knowing the most effective & efficient processes to get things done with a focus on continuous improvement. You don't just see a problem, you identify it & solve it. Complexity doesn't scare you, in fact, it energizes you, & you find it exciting to identify & resolve complicated problems. You are a super communicator, both written & verbal, & have a knack for understanding the unique needs of different audiences.
You have a proven track record of success & 1-2 years working as part of a workforce management team in the tech space.
What the role is
In this workforce management role, you will be an integral part of the Customer Experience team, responsible for planning all shifts across the customer experience team, create accurate forecasts as business needs change & new responsibilities are added to the team, & you will ensure the best possible service levels based on current headcount. You will support the Voice of the Customer Team Lead in suggesting operational improvements & presenting on CX staffing.
You should love setting up new processes, working cross functionally with many different groups, & planning ahead. Numbers don't bother you, you are someone who likes to get the data & use it to validate your arguments. You are adept at using various data programs, such as Looker & Domo, & be happy to work closely with an analytics team.