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Deliveroo // restaurant food delivery
London    Posted: Wednesday, September 22, 2021
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The team

The U.K. & Ireland is our domestic & most mature market. Functions include commercial, operations & marketing, & teams in the UK&I partner closely with global functions such as product, technology, marketplace & consumer to deliver results for our customers.

The Planning & Analytics team sits within the Rider Operations team & is responsible for the performance & efficiency of the delivery network across multiple markets - this includes rider planning, logistics, incentives & rider fee pricing. Deliveroos on-demand operations are incredibly complex with a lot of moving parts, so it will be your job to use your skills in data & analytics to unpick these moving parts & provide strategic solutions to unlock growth & profit. 

The role

As an Operations Analyst within the Planning & Analytics team, you will be responsible for designing & using frameworks to make decisions that will positively impact the delivery network. Youll be directly responsible for improving the reliability, availability & efficiency of the network across a number of our European cities. 

What youll be doing

Your responsibilities will include:

  • Monitoring the performance of our delivery network, & pulling on levers in real-time to improve the reliability of the network. 
  • Ensuring a sufficient supply of riders on the road to meet demand, by executing & improving on our existing rider supply frameworks.
  • Working within a budget, allocating spend to maximise the efficiency of the network.
  • Working closely with the Rider Services Center on selected projects to produce standardised solutions to ensure strategic objectives are met. 
  • Following the incident protocol for any substantial events which have a real-time impact upon the delivery network.


  • A University degree or, alternatively, equivalent experience in live operations, customer care or a similar role with real-time responsibilities.
  • Comfortable with using Excel/Gsheets, with a passion for detail. 
  • Comfortable working in a fast-paced environment & can easily adapt to change. 
  • Strong team player, but can also work autonomously. 
  • Willing to work in a shift pattern schedule, which includes evenings & weekends. 

Why Deliveroo?

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient & accessible. We give people the opportunity to eat what they want, when & where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy & ownership & we are always looking for new ideas.

Workplace & Diversity

At Deliveroo, we know that people are the heart of the business & we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away & relocation.

We believe a great workplace is one that represents the world we live in & how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food & a desire to be part of one of the fastest growing startups in an incredibly exciting space.

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