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Peloton // connected indoor fitness cycles
Design, Full Time    New York City    Posted: Tuesday, July 19, 2022
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The Solution Designer Associate will be responsible for assisting with the creation & implementation of robust formalized intake processes of new service offerings that involve teams within the Operations, Identity & Trust (OIT) organization. Such processes will need to concentrate on an intake lifecycle that will streamline service clarity, service design, & the oversharing of expectations across the cross-functional teams to deliver a consistent experience. These service transitions will focus heavily on the consumption but are not limited to an adequate understanding of volume, coverage, access, training, & timelines. The overall objective is to create a framework that leverages collaborative communications globally across all lines of business for seamless service intakes & transitions aligned with our guiding principles. 

Mission: Enable Peloton with secure access, robust tools, & fast, friendly solutions.

Guiding principles:

  • Meticulously fast resolution at first touch
  • Operationalize then Automate
  • Team Love
  • Learn & Grow
  • Find the path to Yes


  • Participate in meetings with business partners to solve service transitions. 
  • Coordinate, gather, review, & validate information accuracy 
  • Defines & streamlines processes & procedures to support process goals.
  • Performs a variety of tasks to improve existing processes & standards.
  • Create & maintain process documentation & templates.
  • Build & deliver verbal & written communications to stakeholders.
  • Identify & apply lessons learned to improve the intake process.
  • Maintain working knowledge of OIT SLAs & functions.
  • Work closely with key stakeholders to deliver services within deadlines.
  • Align with peers to ensure the solution is aligned with their processes.
  • Present upcoming changes to OIT & other business teams.


  • 1-2 years of service desk processes, functions, & business operations
  • 1-2 years of building workflows or process designs
  • Strong analytical & critical thinking skills
  • Excellent communicator with the engagement of all levels of leadership
  • Self-starter motivated to deliver results with limited direction
  • Attentive to detail in both written & verbal communications
  • Avid at problem-solving, making improvements, & forward-thinking
  • Ability to challenge standards & think outside of the box
  • Proficient PowerPoint & presentation skills
  • Basic understanding of Lucid charts or Visio
  • ITIL Certification
  • LEAN SIX SIGMA Certification
  • Familiar with Agile practices

#LI-Remote #LI-CM1


Peloton is the leading interactive fitness platform globally, with a passionate community of 7 million Members in the US, UK, Canada, Germany, & Australia. Peloton makes fitness entertaining, approachable, effective, & convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, & media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness & wellness content, & best-in-class fitness experts & Instructors.

At Peloton, we motivate the world to live better. Together We Go Far means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, & so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.

Peloton is an equal opportunity employer & committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email:

Peloton has a COVID-19 vaccination policy to safeguard the health & well-being of our employees & customers globally. All employees based in the U.S. & Canada are required to provide proof of vaccination, unless the employee has a Peloton-approved reasonable accommodation or as otherwise required by law.
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