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What Is Ritual?

Ritual is about applying mobile technology, CRM, & world-class operations teams to redefine the way millions of people interact with local businesses everyday. Ritual is a technology company & a smartphone app which provides instant access to a complete assortment of everyday coffee & food items from local spots - at the push of a button.

Your Role

At Ritual, amazing service is at our core. Were obsessive about wowing our partners with outstanding merchant support, & our continued growth & success depends directly on our ability to scale & improve upon that amazing service.

In this role, youll be one of the operations teams inventory & troubleshooting gurus. Through outstanding attention to detail, organization & hustle, you'll ensure our existing partner network receives top-tier technical & logistical support.

About you

All things technology fire you up! When family & friends can't get their new tech working, you are the first person they call. You are an organized & detail-oriented individual who excels both independently & in a team environment. You are also naturally gifted at service & people management & willing to help merchants through the most difficult issues.

You are prepared to

  • Provide exceptional remote support for merchants
  • Manage the preparation of devices for deployment
  • Handle office shipments & track the delivery of parcels
  • Solve our most difficult merchant device wifi network issues


  • Student or Recent Graduate with a Diploma / Bachelors degree, able to commit to 20-30 hours/wk
  • Great real life technical problem solving chops. You are a master of tinkering with technology & making it work
  • Excellent customer service skills. You are comfortable dealing with merchants.
  • A great teacher & influencer. Youre able to train people to use new tools, regardless of their technical abilities, & can convince them to adopt new processes to improve the way things are done
  • Superior organizational skills & great follow through on tasks
  • Impeccable attention to detail. You love getting into the minutiae of different tasks.
  • Passion for coffee, food, & people


A welcome bonus in Ritual credits, in-house training with the Ritual team, flexible working hours, & a great opportunity to work alongside operations & sales team members on the Ritual team.

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