What Is Ritual?
Ritual is about applying mobile technology, CRM, & world-class operations teams to redefine the way millions of people interact with local businesses everyday. Ritual is a technology company & a smartphone app which provides instant access to a complete assortment of everyday coffee & food items from local spots - at the push of a button.
At Ritual, amazing service is at our core. Were obsessive about wowing our partners with outstanding merchant support, & our continued growth & success depends directly on our ability to scale & improve upon that amazing service.
In this role, youll be one of the operations teams inventory & troubleshooting gurus. Through outstanding attention to detail, organization & hustle, you'll ensure our existing partner network receives top-tier technical & logistical support.
All things technology fire you up! When family & friends can't get their new tech working, you are the first person they call. You are an organized & detail-oriented individual who excels both independently & in a team environment. You are also naturally gifted at service & people management & willing to help merchants through the most difficult issues.
You are prepared to
- Provide exceptional remote support for merchants
- Manage the preparation of devices for deployment
- Handle office shipments & track the delivery of parcels
- Solve our most difficult merchant device wifi network issues
- Student or Recent Graduate with a Diploma / Bachelors degree, able to commit to 20-30 hours/wk
- Great real life technical problem solving chops. You are a master of tinkering with technology & making it work
- Excellent customer service skills. You are comfortable dealing with merchants.
- A great teacher & influencer. Youre able to train people to use new tools, regardless of their technical abilities, & can convince them to adopt new processes to improve the way things are done
- Superior organizational skills & great follow through on tasks
- Impeccable attention to detail. You love getting into the minutiae of different tasks.
- Passion for coffee, food, & people
A welcome bonus in Ritual credits, in-house training with the Ritual team, flexible working hours, & a great opportunity to work alongside operations & sales team members on the Ritual team.