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As a Trade Lane Manager, you will own & lead all aspects of the trade lane, including growth & profitability, & to develop it, such that customer requirements regarding space, price, & service delivery are consistently met. You will set targets for the trade, develop strategies to meet them, & act as an overall General Manager for the set of origin & destination combinations. As a Network Trade Lane Manager, youll need to be multi-dimensional & able to work with stakeholders within & outside of the department, such as Sales, Client Solutions, & Finance.

RESPONSIBILITIES:

Leadership of the trade lane & accountability for the geographys growth & profitability

  • Set the trade lanes strategy, objectives, and, in conjunction with Demand, targets to develop the trade & grow the business
  • Define a clear direction & vision for the region
  • With the Senior Director of the region, set the quarterly & annual OKRs; communicate to stakeholders the progress in achieving those, including plans to overcome obstacles

Create & promote the best end-to-end solutions for Flexport customers  

  • Fully own the end-to-end procurement, solution design, rate setting, & implementation cycles for your geography
  • Acquire & maintain a deep understanding of best-in-class market offerings & customer requirements for your geography; as the subject-matter-expert, share this knowledge with Senior Associates 
  • Think outside-the-box to create innovative solutions to satisfy current customers & to promote acquisition new customers in your geography

Partner with Client Solutions & Sales to provide enablement & support for effective selling of those solutions

  • Constantly provide market insights & empower Client Solutions to sell out of your geography
  • Proactively share material, strategies, or connections to generate sales leads; wear the hat of business development
  • Be the default subject-matter-expert partner for Client Solutions & the broader Demand organization to jointly drive go-to-market commercial strategy
  • Be vigilant of market conditions & provide monthly & quarterly updates, as well as overall market trends to sales teams via regular conference calls or in-person meetings; help prepare sales collateral & business reviews
  • Represent Network Trade Lane Management in leadership meetings internally & represent Flexport at industry conferences externally when required
  • Participate in sales call/visits to provide expert input on our Air & OCS capabilities

Drive growth & profitability of the trade, including business development

  • Refine the trade lanes procurement strategy to deliver excellent service at the lowest cost
  • Improve volume & net revenue growth through smart & effective procurement; own the implementation of global financial plans & strategies
  • Consult with Client Solutions to price fairly & competitively & avoid revenue leakage/missed charges
  • Work with Network Operations Team to monitor fulfillment of our BSAs & charter capacity to ensure it is filled to the maximum at profitable rates
  • Act as a tactical control tower regarding space & capacity - find solutions to redistribute where needed, procure additional capacity where needed, or support other Trade Lane Managers with space challenges

Manage & deepen external vendor relationships, in conjunction with Partners Team

  • Work closely with all of the major airlines operating into & out of the trade lane to procure competitive rates & capacity to support Flexports growth strategy
  • Nurture & grow local airline relationships
  • Monitor & drive airline satisfaction & ensure we are quality partners for the airlines & that airlines are providing the services purchased
  • Assess airline performance & drive performance improvements
  • With the Partners Team, define the partner strategy in the region & ensure there is coverage in regions where Flexport may not have its own infrastructure

EXPERIENCE & SKILLS:

  • BA/BS degree & +5 years of experience at a freight forwarder or in a similar field
  • Deep market knowledge & expertise with respect to imports and/or exports from a sales, operational, & procurement perspective. Awareness of the competition & how to establish a Flexport-unique approach to the market.
  • A strategic vision of building a differentiated air product & the willingness to be operational at the ground-floor when need be
  • Inclination to think-outside-the-box to always find a better solution or alternative, while remaining grounded in numbers & metrics
  • Desire to build a better machine & get irritated when things arent optimal
  • Excitement to manage vendor relations & create best-in-class, innovative structures to do so
  • Excellent communication, interpersonal & organizational skills
  • A client service mindset; you are obsessed with client & squad happiness
  • Next-level attention to detail
 
 
 
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