As Sales Solutions Architect in our EMEA Sales team, youll play a huge role in helping our customers understand the value of our products. Itll be your mission to develop & support our growing list of customers, by working closely with them, showing the value of our products & add-ons & addressing technical challenges. The role can be based in either Dublin, Hamburg or Munich.
Know every detail of Dropbox, Hellosign & the various add-ons to those products, including partner solutions like BetterCloud & understand how technical solutions are managed & secured.
Support our Sales team with technical product knowledge & objection handling in customer meetings, with travel as required.
Help customers deploy & use Dropbox, Hellosign to address their existing collaboration challenges. Understand the customer's business goals & partner with them to achieve those. Ensure a smooth transition to the Customer Success Team.
Work closely with Engineering, Product, & Customer Experience teams to ensure smooth prospect-to-customer transitions & long-term customer success.
Help the Sales team move toward closing by making customer product trials/POCs a positive experience.
Bachelor's degree or higher in computer science or engineering or equivalent experience
Fluency or working proficiency in English and German language.
Understanding of internet technologies, related to the offering of cloud services to customers (TCP/IP, HTTP(S), DNS, Proxies, Firewalls & Caching Engines)
Understanding of networking concepts (LAN, MAN, VPN)
Understanding of corporate networks (File Servers, Active Directory)
Understanding of computing systems & principles, particularly around the delivery of hosted services.
Outstanding communication skills and capabilities to build long-term business relationship.
A strong desire to learn in a rapidly growing & dynamic startup environment.
Ability to work closely with end users in a consulting, services or support capability.
Role location: can be based in either Dublin, Hamburg or Munich.