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Capsule // pharmacy delivery
 
New York City    Posted: Tuesday, May 04, 2021
 
   
 
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JOB DETAILS
 

About Us:

Capsule is rebuilding the $425 billion pharmacy industry from the inside out with an emotionally resonant pharmacy experience that works for everyone, & technology that enables customized outcomes for patients, doctors, hospitals, insurers, & manufacturers. Our team is laser focused on creating the best healthcare experience for our customers, & driving meaningful value & better outcomes for every participant in the healthcare system. Everyone who uses Capsule raves about it - we have 5,000+ five-star app reviews - & were expanding quickly to get that experience in the hands of as many people as possible. Weve raised over $250 million from the best internet & healthcare investors to enable that expansion.


Our values are: everybody needs some looking after sometimes & winning together. People succeed in our culture when they are intensely focused on our customers, energized to accomplish ambitious goals, & push themselves & those around them to be better. We work hard to teach & share our successes to help others be successful. We anticipate our teammates needs & communicate early & often, using the input of our peers to operate both fast & right. We have tremendous ambitions & a lot of fun pursuing them if that excites you, wed love to have you join us.

About the Role:

As a Pharmacy Experience Agent, you will be responsible for providing exceptional end-to-end service for customers & doctors via our four channels of communications (phone, text message, email, & chat). You will help them navigate complex pharmacy issues, such as prescription refills, transfers, prior authorizations, & more. 

  • Handle inbound/outbound communication through phone, text, chat, & email & personally craft the Capsule experience by going above & beyond to assist with their needs.
  • Master our internal systems including the development of pharmacy & pharmacy insurance knowledge.
  • Partner with the Product, Sales, & Marketing teams to ensure each experience is fast, friendly, & effortless.
  • Other administrative/clerical duties as needed.

About You:

  • You take pride in enabling the best work of others on the team. You think ahead to anticipate the needs of your teammates & you give & get all the facts making it easy for others to make decisions.
  • You drive results in a way that makes everyone better. You accomplish ambitious objectives while uplifting the team around you. You're a magnet for team members looking to get better & be successful.
  • You work hard & want to have fun while you do so. You celebrate wins & remember to enjoy the journey as we build something iconic.
  • You can work both fast & right & don't view them as trade-offs. You understand when things require precision & accuracy & where 80% gets you to the desired outcome.
  • You thrive on being pushed & challenged. You communicate effectively both in written form & live / on your feet - you are not fazed by tough questions in the moment. 
  • You strike the right balance of putting enough work in to share something, but not going off into a corner for weeks at a time to polish something to perfection.
  • You operate like an owner & expect others to as well. You take personal responsibility & value personal responsibility in others.
  • You check your ego at the door. You are interested in finding the right answer vs. always having the right answer.

Requirements:

  • You have a high school diploma / GED (Bachelor's Degree is a plus). 
  • You have a minimum of 1-2+ years of relevant work experience (customer service and/or healthcare industry experience a plus).
  • You must be able to work evenings and/or both weekend days.
  • High-speed internet (100Mbps & above) & the ability to connect to modem/router via Ethernet cable.

Capsule is committed to hiring the best team possible to build a pharmacy that works for everyone. We have a diverse set of problems to solve, & believe that we need a diverse set of perspectives to deliver the best possible solutions to those problems. We look for talent from a wide range of backgrounds - including but not limited to - race, age, sexual orientation, gender identity & expression, national origin, religion, disability, & veteran status.

 
 
 
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