As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.
You're an Individual. We're the team for you. Together, let's transform the way the world pays.
The Strategy & Operations teamfor North America Innovation is a part of the team that is transforming our product development & design process into one that leverages human centered design practices with a focus on actively engaging clients in product development & co-creation.The role will be part of the team building a business from our client consulting design practice as well as our internal product R&D efforts.The position is located in the San Francisco Innovation Center & will focus on North American products & clients.This role reports to the Director of Business Development & Marketing for NA Innovation.
He/She will help Visa to accelerate the growth of its client-facing services. He/she will be a key member of the team, working closely with NA Innovation leadership to ensure high quality reporting. Additionally, he/she will collaborate closely with colleagues across Visa, including account managers, comms, Finance, Sales, & our product managers & designers.
Visa serves more than 16,000 financial institutions & is accepted at more than 44 million merchant locations in almost every country on Earth. Building the infrastructure to support a consulting practice with corresponding scale is the primary job of this role.
We are looking for a SWAN - someone who is Smart, Works Hard, is Ambitious, & NICE!
The Visa Innovation Center team hosts & co-creates with a wide range of guests including Banks/Financial Institutions, Merchants, Technology Providers, the Fintech & Startup community. The team acts as the front of shop for Visa innovation engagements & has the objective to share the Visa innovation vision & priorities, understand clients & partners' needs & support them positively on their innovation journey.
The ideal candidate will work with minimal guidance in a fast paced, ambiguous work environment, & will have the ability to independently translate high level guidance into detailed deliverables. He/she will demonstrate good interpersonal skills & executive presence.
The employee is responsible for, but not limited to:
Regularly interface with product & Fintech teams to ensure content in innovation center remains relevant
Build strategic partnerships across Visa to showcase the very best Visa has to offer in our innovation center
Assisting the Director of business development, content & marketing in: thought leadership content development that will be released to the media, research for new client discovery materials
Contribute to sales enablement documents to arm our account executives with the right information about our services & offerings
Work with project leads to develop appealing case studies that can be used internally or externally with clients
Creatively determine new & fresh ways to showcase our value across Visa
Owning the quarterly internal newsletter
Own our internal knowledge management system, consistently adding new information & being the go to person on where to find information
Work with the client intake team to assess unmet needs & areas of improvement
Owning of all hands meeting material prep
Passion for employee engagement & culture - planning employee engagement social events, surveys, learning & development, etc.
3+ years of work experience
Experience working in highly matrixed organizations with many key stakeholders
Ability to set & meet deadlines in a fast-paced environment
Strong writing, presentation, & organizational skills
Understanding or strong desire to learn about payments & FinTech industry
Desire to be a part of an innovative team & ability to think outside of the box
Outstanding excel & powerpoint skills
Familiarity with agency or consulting business models
Experience with large research projects & showcasing learnings in succinct manners for executives
Strong writing acumen (ie, storytelling, messaging, etc.)
Sound business judgment; strategic & analytical capabilities
Proven track record of driving business impact
Marketing, comms, chief of staff experience preferred
B2B experience preferred
Excellent project management skills - ability to manage complex timelines & projects, many at the same time
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines & applicable local law.
This position will be performed in an office setting. The position will require the incumbent to sit & stand at a desk, communicate in person & by telephone, frequently operate standard office equipment, such as telephones & computers, reach with hands & arms, & bend or lift up to 25 pounds.
Less than 5% travel required
Incumbent must make themselves available onsite during core business hours