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Visa // credit cards
Marketing, Full Time       Posted: Saturday, February 08, 2020
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Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

The Strategy & Operations teamfor North America Innovation is a part of the team that is transforming our product development & design process into one that leverages human centered design practices with a focus on actively engaging clients in product development & co-creation.The role will be part of the team building a business from our client consulting design practice as well as our internal product R&D efforts.The position is located in the San Francisco Innovation Center & will focus on North American products & clients.This role reports to the Director of Business Development & Marketing for NA Innovation.

He/She will help Visa to accelerate the growth of its client-facing services. He/she will be a key member of the team, working closely with NA Innovation leadership to ensure high quality reporting. Additionally, he/she will collaborate closely with colleagues across Visa, including account managers, comms, Finance, Sales, & our product managers & designers.

Visa serves more than 16,000 financial institutions & is accepted at more than 44 million merchant locations in almost every country on Earth. Building the infrastructure to support a consulting practice with corresponding scale is the primary job of this role.

We are looking for a SWAN - someone who is Smart, Works Hard, is Ambitious, & NICE!

The Visa Innovation Center team hosts & co-creates with a wide range of guests including Banks/Financial Institutions, Merchants, Technology Providers, the Fintech & Startup community. The team acts as the front of shop for Visa innovation engagements & has the objective to share the Visa innovation vision & priorities, understand clients & partners' needs & support them positively on their innovation journey.

The ideal candidate will work with minimal guidance in a fast paced, ambiguous work environment, & will have the ability to independently translate high level guidance into detailed deliverables. He/she will demonstrate good interpersonal skills & executive presence.

The employee is responsible for, but not limited to:


  • Regularly interface with product & Fintech teams to ensure content in innovation center remains relevant

  • Build strategic partnerships across Visa to showcase the very best Visa has to offer in our innovation center


  • Assisting the Director of business development, content & marketing in: thought leadership content development that will be released to the media, research for new client discovery materials

  • Contribute to sales enablement documents to arm our account executives with the right information about our services & offerings

  • Work with project leads to develop appealing case studies that can be used internally or externally with clients

  • Creatively determine new & fresh ways to showcase our value across Visa

  • Owning the quarterly internal newsletter


  • Own our internal knowledge management system, consistently adding new information & being the go to person on where to find information

  • Work with the client intake team to assess unmet needs & areas of improvement

  • Owning of all hands meeting material prep

  • Passion for employee engagement & culture - planning employee engagement social events, surveys, learning & development, etc.


Basic Qualifications:

3+ years of work experience

Bachelor's Degree

Preferred Qualifications:

  • Experience working in highly matrixed organizations with many key stakeholders

  • Ability to set & meet deadlines in a fast-paced environment

  • Strong writing, presentation, & organizational skills

  • Understanding or strong desire to learn about payments & FinTech industry

  • Desire to be a part of an innovative team & ability to think outside of the box

  • Outstanding excel & powerpoint skills

  • Familiarity with agency or consulting business models

  • Experience with large research projects & showcasing learnings in succinct manners for executives

  • Strong writing acumen (ie, storytelling, messaging, etc.)

  • Sound business judgment; strategic & analytical capabilities

  • Proven track record of driving business impact

  • Marketing, comms, chief of staff experience preferred

  • B2B experience preferred

  • Excellent project management skills - ability to manage complex timelines & projects, many at the same time

Additional Information

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines & applicable local law.

Physical Requirements:

This position will be performed in an office setting. The position will require the incumbent to sit & stand at a desk, communicate in person & by telephone, frequently operate standard office equipment, such as telephones & computers, reach with hands & arms, & bend or lift up to 25 pounds.

Travel Requirements:

Less than 5% travel required

Work Hours:

Incumbent must make themselves available onsite during core business hours

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