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Bread // pay-over-time financing solns for retailers
New York City    Posted: Saturday, May 29, 2021
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Bread is a technology company that aims to transform the way the world shops online. We build tools, technologies & APIs that allow e-commerce merchants to integrate installment loan financing & other alternative payment products anywhere in their customers shopping journey.

Bread was started in 2014 by financial technology veterans, & has experienced explosive growth to date. In December, 2020, we joined Alliance Data. This awesome next step for us helps us rapidly increase the scale, reach, & opportunity for realizing our vision.

Bread Finance is seeking an IT Technician to join our Corporate IT team to support our corporate headquarters in New York City. This is a hands-on role, reporting to our Head of IT, where you will help in managing the day to day operations of IT at Bread & will be in charge of all office technologies for the New York headquarters.

Job Duties

  • Provide end-user support through tickets, instant messaging, email, & phone calls.
  • Support Bread employees in their use of Mac computers, Google Workspace (formerly G-Suite), Okta SSO, Atlassian products, Slack, Zoom, & more.
  • Manage access control for Breads key systems.
  • Onboard & offboard employees & participate in employee training.
  • Create & build packages, configuration policies, & profiles for macOS.
  • Respond to, record, track, update, maintain, & close tickets through Breads JIRA ticketing system.
  • Coordinate with external vendors to service or repair equipment.
  • Assist in the planning, justification, acquisition, & budgeting for computer hardware, software, resources & maintenance.
  • Oversee systems administration of Breads office & support hardware, networks, workstations, printers, & software configurations.
  • Assist in managing vendors & SaaS platforms, including A/V & conference rooms.
  • Partner with security groups to manage our corporate cybersecurity posture & gap remediation for compliance & best practices (SOC1/2, PCI, NIST).

Knowledge & Experience

  • 3 years experience supporting macOS, preferably in a startup environment
  • 1-3 years experience managing Okta & Google Workspace (formerly G-Suite)
  • Experience with macOS systems administration through JAMF in an enterprise environment
  • MDM, & management of mobile devices
  • Previous experience working on a help desk team
  • Management of a SaaS-based Corp IT tech stack - Slack, Atlassian, & Zoom all a plus
  • Identity management, including the implementation of SSO & MFA.
  • Experience supporting a remote workforce strongly preferred
  • Good understanding of networking, VPN access, routing, & Wi-Fi/Firewall/Switch configurations - Meraki experience is a big plus
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