Affirm is reinventing credit to make it more honest & friendly, giving consumers the flexibility to buy now & pay later without any hidden fees or compounding interest.
Affirm's Training & Quality team sits within our Customer Operations space & is responsible for handling training, documenting processes & implementing quality assurance programs across our customer care & operations teams. As a key member of our Training team, you will be responsible for facilitating training across our Customer Care & Operations teams in Pittsburgh as well as our third party outsourcing partners located across the country.
Customer Operations is growing rapidly with a network of outsourced providers & internals teams that need a top rate training culture that can keep up. The training experience includes onboarding of new employees, building knowledge in our procedures & product experience, educating on key regulations & compliance & soft skills utilizing various learning mediums & methods. In addition, you will supports learning program initiatives & projects. The Training team will also partner with internal Customer Operations lines of business to provide feedback & coaching. This team has the critical role of continuously improving the knowledge of Affirm's customer facing teams & directly responsible for how these teams learn, retain, & access information.
What you'll need
You have experience making learning exciting, fun & social as well as passionate about building knowledge in people through delivering training, managing training systems, evaluating training impacts, & partnering with business leaders to ensure processes & policies drive delightful customer experiences.
What you'll get
A hands on opportunity to help build & deliver first class training experience to our passionate customer centric teams & ensure they are able to delight our customers each & every day.