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Visa // credit cards
   Posted: Friday, July 12, 2019
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  Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

What's it all about?
This role is a member of Visa's Client Relationship Management team reporting to the Senior Director responsible for the one of our key Bank relationships. The role is responsible for the governance & delivery of the program of work for the Client. Your strong project management, analytical & communication skills combined with an understanding of payments will ensure contractual & commercial obligations are met & projects are executed, in alignment with the governance framework.

What we expect of you, day to day

  • Be the key contact point for the Client's Card Scheme & Suppliers team
  • Manage tracking & delivery of the partnership contract obligations
  • Manage the volume forecasting, client reporting & incentive calculations & payments in partnership with the Client's Card Scheme & Suppliers team
  • Manage & coordinate the agreed partnership governance & engagement meeting schedule with Visa & Client stakeholders. Develop the meeting agendas, meeting minutes & manage the delivery of action items
  • Manage the development & execution of plans, including tasks, resources & reports across the Consumer, Business & Institutional Bank businesses. Responsible for the project schedules & updates for governance meetings
  • Manage & coordinate project meetings between Visa & Westpac project initiative leads. Co-ordinate internal & client communications to support project work
  • Develop a tracking & record management system for activities in the program of work
  • Coordinate annual planning sessions across the Client's portfolios
  • Project manage the implementation of the client annual business plan initiatives through the Account Team & other internal stakeholders to provide the client with Visa 360
  • Facilitate & direct internal Visa support areas in response to ad hoc client requests & ensure the delivery of risk, marketing, product, operations & innovation support
  • Co-ordinate a program of business & industry updates to the client delivering thought leadership & global best practices

What we are after

  • 8+ years business experience with related experience in the banking & financial service / payments industry or similar experience in consulting
  • Strong project & program management experience. Demonstrated competency in the project managing multiple large projects will be highly regarded
  • Well organised person who is systematic & detailed
  • Experience working directly with external clients
  • Proven stakeholder management/project teams experience. Demonstrated experience in managing internal & external teams to meet goals across multiple projects
  • Knowledge of payment products would be beneficial
  • Excellent verbal, analytical & written communications skills with the ability to establish effective relationships with all levels of an organisation
  • Commercial acumen & astuteness
  • Significant stakeholder management experience with a demonstrated exceptional ability to manage & grow cross functional relationships
  • Ability to translate technical opportunities & issues into business impacts & vice versa
  • Ability to work & adapt to recognize priority issues & escalate them quickly
  • Experience using project & portfolio management tools

And if you have some of these, even better

  • Digital curiosity; you stay current & up to date with the latest innovation & digital trends
  • Champion bold ideas & new ways of doing things
  • Consistently search for innovative, more efficient ways to work & make incremental improvements to existing processes or ways of doing business
  • Role model Visa's Leadership Principles - We Lead by Example, We Communicate Openly, We Enable & Inspire, We Excel with Partners, We Act Decisively, We Collaborate
  • Actively promote an environment of inclusion & diversity
  • Ability to deal with ambiguous situations when making decisions or operating in high pressure, time bound situations
  • Adapt & recognize the appropriate mix of qualitative & quantitative input required to make an informed decision, particularly when prompt action is required
  • Demonstrate energy & positive response when tackling challenging problems & view complicated tasks as engaging or motivating
Additional Information

At Visa, your individuality fits right in & we embrace inclusion & diversity of thought. We are committed to creating the kind of workplace where you want to be & we can facilitate a range of flexible working arrangements for you.

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