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The ultimate source for official answers about a business online should be the business itself. However, when consumers ask questions on company websites, too often they are left in the dark with wrong answers. Yext (NYSE: YEXT), the Search Experience Cloud, solves this problem by organizing a business's facts so it can provide official answers to consumer questions wherever people search. Starting with the company website, then extending across search engines & voice assistants, businesses around the world, like Taco Bell, Marriott, & Jaguar Land Roveras well as organizations like the U.S. State Departmenttrust Yext to radically improve the search experience on their websites & across the entire search ecosystem.

We are looking for a Client Success Manager, Mid-Market based in New York City to support up to 40 current Yext customers. You will be responsible for new client implementation & relationship management as well as ensuring adoption & engagement with the Yext platform. Yext Client Success Managers play an integral role in our business by building strong working relationships with each & every client, driving annual renewals & upsells while preventing churn across our customer base. Client Success Managers will work with cross-functional teams including Sales, Business Development, Client Delivery & Product Management to accelerate usage & relay client needs. Salary is competitive and will commensurate with experience.

What Youll Do

  • Drive upsell & retention opportunities into book of business
  • Establish trusted relationships with clients by maximizing engagement across customer contacts
  • Ensure client expectations are exceeded consistently
  • Transition new clients into the company seamlessly & create consistent process across all clients
  • Utilize software & best practices to track & document customer interactions
  • Uphold deep knowledge of & ability to educate client on Yext platform
  • Develop standard methodologies & process strategies
  • Understand client business goals & anticipate future needs to deliver optimal solutions
  • Ensure client is able to fully leverage Yext to meet their performance & operational efficiency goals
  • Conduct check in points with key clients
  • Extraordinary communication skills & organized project management
  • Elicit client feedback to act as internal advocate for our clients
  • Communicate regularly with the customer to evaluate satisfaction

What You Have

  • BA/BS degree or similar college level education. In lieu of degree, relevant skills or equivalent experience
  • At minimum, 1 year of experience in a Customer Success, Account Management, Relationship Management experience within a SaaS business (digital marketing environment preferred)
  • Exceptional communication skills, highly organized, collaborative & detail oriented
  • Experience working with C-level executives, multiple client teams & handling multiple stakeholders at once
  • Ability to handle multiple priorities at once
  • Strong analytical and problem-solving skills
  • Die hard drive to make clients successful
  • Ambitious & motivated team player who is comfortable working in a fast-paced environment with tight deadlines & ambitious growth targets

Bonus Points

  • Blend of consulting, search, technological and/or display experience
  • Experienced in on-boarding clients; implementation and integration experience to encourage client adoption
  • Experienced in owning renewal conversations & other negotiation conversations
  • Familiar with Salesforce & Gainsight

Yext is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or nonbinary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.


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