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Engineering, Full Time    New York City    Posted: Friday, October 04, 2019
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Client Solutions Engineer

Team: Enterprise Client Success is a marketing & reputation management platform, purpose-built for the complex problems that healthcare providers face when building & growing their practice in a digital world. Doctor.coms industry-leading data management technology & its unique integrations with the most prominent directories & review sites have empowered over 20,000 practitioners to seamlessly enhance their online visibility, grow patient trust & ultimately attract more patients.

The Client Solutions Engineer will be on the front lines helping clients succeed with our solutions implementations & acting as a technical expert in all things product & support. You will also collaborate with our product, engineering, sales, & publisher operations teams to ensure client success for all inbound & outbound communication.

During implementation you will utilize your technical understanding to coordinate & execute development on products for new & existing clients. From a maintenance standpoint you will function as a subject matter expert in our solutions functionality to troubleshoot & take ownership of support issues.

Functions of the role are inclusive of & not limited to:

  • Learn the solutions & their capabilities
  • Analyze & import client data using designated specifications
  • Troubleshoot & resolve client ticket issues in a timely manner
  • Quickly respond to inbound client questions & concerns
  • Work inter departmentally to communicate client needs & next steps for success
  • Utilize SQL for data manipulation & the generation of exports
  • Utilize web development technologies to convert design to functional web page


Is a multi-tasker. Comfortable with managing a high volume of work spread across different platforms, including inbound phone calls, emails, task-oriented work, communicating issues to various departments, etc.

  • Ability to prioritize & balance multiple tasks & commitment to meeting & exceeding deadlines & goals
  • Passion for problem solving
  • Strong analytical skills
  • Experience with version control systems such as Mercurial
  • Proficient understanding of web development technologies (HTML, CSS, C#, JQuery, JavaScript)
  • Experience with SQL a plus
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