Coursera was founded by two computer science professors at Stanford with a vision of providing life-transforming learning experiences to anyone, anywhere. It is the world's largest online learning platform for higher education. 200 of the world's top universities & industry educators partner with Coursera to offer courses, Specializations, & degrees that empower over 48 million learners around the world to achieve their career goals. Over 2,200 companies use the company's enterprise platform Coursera for Business to transform their talent. Coursera is backed by leading venture capital firms such as Kleiner Perkins Caufield & Byers, New Enterprise Associates, GSV Capital, International Finance Corporation, Laureate Education, & Learn Capital.
We are looking for an great HelpDesk Manager to join our growing IT Team! You will be responsible for leading our amazing technical support team to provide excellent customer service & resolve all technical issues both domestically & internationally.
As a HelpDesk Manager, you'll have a solid technical background combined with excellent customer service experience, a problem-solving attitude with the ability to motivate your team to achieve team & organizational goals to ensure high-quality technical support & increase client satisfaction.