WHO WE ARE
Looker is on a mission to bring better insights & data-driven decisions to every business. Everything we do is aimed at making sure our customers love every aspect of Looker, from our products & technologies to our ease of doing business & our support. We are looking for curiously brilliant individuals to join our team as we reinvent data analytics. Get data-driven & see yourself at Looker.
WHAT WE'VE GOT GOING ON
Looker is seeking a Support Analyst to provide phenomenal service to our customers - based out of our New York, NY office.
Our customer base is growing rapidly, & so must our capacity to meet their needs, answer their questions, & ensure maximum business value is derived from our unique product.
The Customer Support Analyst is responsible for bringing Looker's best practices, innovations & capabilities to our customers to deliver world class support, while also driving adoption, usage, engagement & delight. You will deliver technical leadership coupled with a deep understanding of business intelligence & data modeling, thus ensuring overall adoption & driving greater business value & satisfaction. This high-touch, rapport-building position requires strong communication skills & a desire to give our customers the personal attention that they need to have a fantastic experience with our product.