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Peloton // connected indoor fitness cycles
 
New York City    Posted: Monday, May 09, 2022
 
   
 
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JOB DETAILS
 

Peloton is seeking a motivated & experienced Analyst to aid in the collection & analysis of data for the Field Quality team. This role will interface with multiple groups across the organization to identify & validate quality issues, correlate data from multiple sources, reconcile gaps, & establish standardized dashboards/reports. It will also manage reverse logistics to support Field Quality Processes across Pelotons full suite of products, including bikes, treads, tablets, accessories, & future product introductions. As an individual, you are independent, highly motivated, super organized, hyper-flexible, & enjoy working in a collaborative team environment to improve product quality.

RESPONSIBILITIES:

  • Performs data analysis to identify trends in Customer Support & Field Operations data. This includes reviewing individual complaints, cohorting inspection data & creating project specific metrics to convey information to a cross-functional team.
  • Monitors Key Performance Indicators (KPIs) for the US & International Field Quality teams. Defines & creates standard reports for daily, weekly, or monthly updates, utilizing dashboards & PowerPoint.
  • Monitors safety escalations in coordination with Member Support & Legal teams. This includes categorizing issues based on severity & business impact, defining metrics & maintaining regular reporting.
  • Communicates with Last Mile teams to identify inventory & manage the reverse logistics process to transfer units to the Secaucus Quality Lab for the US team.
  • Acts as a project manager for the Jira ticketing process to support the US & International Field Quality teams reverse logistics & failure analysis process.
  • Creates & maintains Standard Operating Procedures (SOPs) to document Field Quality processes in coordination with management. 

DESIRED SKILLS AND EXPERIENCE:

  • 1-3 years of professional experience in quality, operations, supply chain or logistics
  • High level of proficiency in Excel & data analysis
  • Experience working with Jira or Atlassian programs is a plus
  • Strong communication skills & ability to manage across teams & business functions
  • Exceptional ability to organize time & resources effectively to determine priorities
  • Desire to work in a fast-paced & rapidly-evolving environment

#LI-MS1

ABOUT PELOTON:

Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, & streaming technology, we create digital fitness & wellness content & products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here.

Together We Go Far means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce & inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice & inequity in our world, & to promote health & wellbeing for all, from the inside out.
 
 
 
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