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DoubleVerify // digital media measurement software & analytics
 
Sales, Full Time    Mumbai - India    Posted: Friday, December 04, 2020
 
   
 
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JOB DETAILS
 

Account Manager

Location:  Mumbai - India

Who we are:

DoubleVerify is the leader in digital performance solutions, improving the impression quality & audience impact of digital advertising. Built on best practices, DoubleVerify solutions create value for media buyers & sellers by bringing transparency & accountability to the market, ensuring ad viewability, brand safety, fraud protection, accurate impression delivery & audience quality across campaigns to drive performance. Since 2008, DoubleVerify has helped hundreds of Fortune 500 companies gain the most value out of their media spend by delivering best in class solutions across the digital ecosystem that help build a better industry.

What youll do:

The Account Manager is responsible for servicing all aspects of customer accounts & relationships, a critical role. They will oversee all aspects of partner management across integration, launch, reporting, & billing. The Account Manager will work closely & collaboratively with Sales, Implementation, Product Management, Engineering, & Finance teams to deliver world class customer service & solutions to our clients. The Account Manager plays an integral role in recommending & implementing strategies for driving ongoing client product needs & will be responsible for educating customers about all aspects of the DoubleVerify product suite, & how products can be leveraged to meet their goals & objectives. 

You will be responsible for proactively managing the day-to-day support of partner accounts such as DSPs, SSPs, or Networks. Provide strategic & tactical client service to a complex & high touch customer base. Proactively oversee assigned portfolios, identify growth opportunities & facilitate strategic account planning. Hands on management of client business processes including, but not limited to onboarding & implementation, reporting, training, optimization recommendations & coordination with billing. Ensure the quality of services & solutions, including satisfactory resolution of all support requests & troubleshooting of all reporting, ad-serving, or data needs. Identify patterns & proactively surface ideas to improve quality & internal process, productivity & efficiency.Compile performance evaluations for each client, highlighting the DoubleVerify value proposition throughout. Successfully manage customer expectations throughout the existing partnership. Develop & maintain strong, active relationships with clients at both senior & mid-management levels, identify opportunities for joint marketing or business collaboration. Finesse sometimes complicated relationships & streamline communication across Advertisers, Agencies, Networks, Publishers, & 3rd Party Technology partners.

Who you are

Experience in Client Services or Account Management with a good understanding of the online advertising industry.

Fluent English Language

Bachelors Degree or equivalent/higher level of education.

Exceptional command of Microsoft Excel & PowerPoint.

Direct experience working at one or more of the following: advertising agency, publisher, ad network or demand side platforms preferred.

Self-motivated, independent thinker & a team player, who will hit the ground running & has strong problem solving skills.

Proven ability to handle multiple deliverables with tight deadlines, manage competing priorities, & consistently perform in high pressure environments.

Outstanding written & verbal communication skills, capable of conveying issues clearly, making points concisely & ensuring successful overall communication channels.

Ability to interact & communicate effectively with management including senior executive level.

Organized with a rigorous attention to detail, drive for excellence, & a positive can-do approach. 

 
 
 
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