ABOUT PURPOSE

Purpose builds & supports movements to advance the fight for an open, just, & habitable world. We use public mobilization & storytelling to help the leading organizations, businesses, activists, & philanthropies engaged in this fight, & we create campaigning labs & new initiatives that can shift policies & change. To do this, Purpose brings together world-class talent from the world of creatives, content development, storytelling, campaigning, grassroots organizing, & political strategy to build new creative campaigning models.

Guided by smart strategy & powered by participation, our work reframes issues, engages new audiences, shifts public discourse, & ultimately drives targeted action & creates lasting impact. Join the team that made all this work!

ABOUT THE ROLE

Role Objective: Partner with the Head of US to lead business operations for the US. Responsible for reporting & forecasting, operational reviews, business insights, business & resource planning, & US team utilization & management. 

As our North American Senior Director of Operations, you will play the role of operations lead. This is an opportunity to use your operations and/or project management experience & leadership skills to guide the future of Purposes business & impact across the continent. You will partner with our Head of US to make key business decisions, support staff, oversee resourcing, & manage reports & tools to surface insights & guide strategy. 

Our Ideal candidate will have Operational leadership experience within a consultancy/agency setting with a matrixed resourcing model & high level Business Management experience. Were looking for someone that has the ability to balance people & culture leadership   alongside skills in seeing & managing both the macro & micro view across the breadth of business operations in their region, including but not limited to budgeting, revenue & growth management. 

This role is a full-time staff position, offered at the Senior Director tier with a salary range of $120,000 - $160,000 with additional variable compensation against co-determined parameters - along with medical, dental & vision benefits & a generous paid time off policy.

This role reports to the Head of US and will be a part of the US team with connections to the global operations team. Candidates based in & around New York are encouraged to apply. We operate a highly flexible, hybrid work policy with our office being based in New York City.  

RESPONSIBILITIES

Business Insights & Leadership  

• Trusted partner to regional leadership on key business initiatives, programs, resource planning, & special projects.
• Develops, utilizes, & analyzes business reports to provide actionable insights that support decision-making. 
• Oversees & manages project health, contractor spend, revenue pipeline & forecast, utilization reports. 
• Leads, collaborates & facilitates cross-functional operational reviews to drive decision-making & assess progress against goals & priorities.
• Proactively tracks progress against team/office priorities.
• Identifies opportunities for efficiency improvements & builds plans to execute.
• Analyses office project portfolio to help build, track progress, & support evolution market strategy.

Resourcing

• Develops hiring recommendations based on utilization trends & data, creating comprehensive business cases for recruitment in collaboration with functional leads.
• Expertly navigates Mavenlink, our project budget & resource management tool, & ensures team members are upskilled as needed. 
• Oversee local staffing, maintaining knowledge of current & upcoming project resourcing teams & needs. 
• Develop & deploy resourcing approaches that meet utilization targets & long-term staffing strategies.
• Acts as troubleshooter & escalation point for staffing & conflict resolution, developing solutions that balance business goals & impact opportunities.

Team 

• Collaborates with the People & Experience team to ensure smooth onboarding programs for the nuanced needs of new staff members.
• Supports the hiring process, working closely with the talent acquisition team, ensuring were bringing in the right talent to support our work. 
• Monitors the balance of full-time & contractor staff, surfacing forecasts & risks to leadership as needed.
• Strengthens organizational culture by contributing to the strategy & planning of cultural initiatives & internal communications.
  

QUALIFICATIONS & EXPERIENCE

We think you will be a successful candidate if you have/are:

• Significant (12+ years) experience in business operations, resource management, management consulting, or project management in a consulting, creative, agency or other business with a complex matrixed resourcing model.
• Ability to lead & manage cross-functional teams & groups. 
• Sophisticated interpersonal, problem-solving & leadership communication skills. 
• High bar for quality, rigor, & integrity in your own work, as well as your colleagues.
• Ability to work autonomously, diplomatically driving the business forward while obtaining results through ambiguity & conflicting needs.
• Strength in managing cross-functional teams & high-priority projects.
• Expertise & fluency within standard business tools, including spreadsheet & presentation development & productivity & communication platforms (Slack, Notion, etc).  
• Familiarity with Mavenlink, our resource & financial reporting platform, is a huge plus.
• Dedicated to building a diverse, equitable & inclusive work environment

Purpose takes on some of the biggest challenges in the world, which affect people of different identities & backgrounds in different ways. We are stronger & most effective with a diverse team leading the charge & are committed to building a team that represents a variety of backgrounds, perspectives, & skills. As an equal opportunity employer, we welcome the unique contributions that individuals bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity & expression, nation of origin, age, languages spoken, veterans status, color, religion, disability, sexual orientation & beliefs.