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Lyft // on-demand ride-sharing
 
Nashville, TN    Posted: Friday, March 13, 2020
 
   
 
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JOB DETAILS
 

At Lyft, our mission is to improve peoples lives with the worlds best transportation. To do this, we start with our own community by creating an open, inclusive, & diverse organization.

Were looking for a people-centric Team Lead that loves to drive successful teams. You will actively manage a team of associates that leverages omni-channel tooling, to best communicate with our users. You will set & implement strategic initiatives related to growing our existing customer base, while demonstrating strong management & team development capabilities.

Responsibilities:

  • Coach, lead, & grow a high-performing team & influence strategic decisions around using our proprietary tools & capabilities as our team evolves
  • Program level ownership of designated focus or workflows (ie regional focus, line of business, etc)
  • Identify & manage success metrics
  • Create & experiment with content, workflows, & additional process improvement opportunities
  • Develop, implement, & constantly refine operational business processes
  • Subject Matter Expert (SME) of internal tools, communication channels, compliance standards, & onboarding flows
  • Manage & analyze operational data using spreadsheets & other analytical tools. Use this data to make business use cases for improvements & process changes.

Experience:

  • Bachelors degree or equivalent experience
  • 3+ years of experience supervising or managing a team of 6+ people
  • 3+ years program, project, account ownership or sales management
  • Operations, sales management, or customer success experience preferred
  • A people manager who multiplies their success through developing others
  • Experience & ability to work & thrive in a fast-paced environment
  • Proven record of developing & implementing new protocols, processes & initiatives
  • Ability to multitask on a number of different fronts youre able to prioritize tasks effectively & identify operational gaps
  • You are able to develop & apply business strategy
  • Ability to work with cross-functional teams, including other leadership stakeholders
  • Familiarity with Microsoft Office & Google Suite
  • Excellent communication: verbal & written
  • Entrepreneurial self-starter you naturally take ownership, look for opportunities, & do whatever it takes to drive results
  • Like numbers, love process & people
  • Advanced Excel/Sheets knowledge
  • People describe you as having "grace under pressure"
  • Passion for the ride sharing economy

Benefits:

  • Great medical, dental, & vision insurance options
  • In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, & foster parents are all eligible
  • Monthly commuter subsidy to cover your transit to work
  • 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues & hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy & safe workplace & strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance & other similar state laws & local ordinances, & its internal policy, Lyft will also consider for employment qualified applicants with arrest & conviction records.

 
 
 
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