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Better makes getting a mortgage fast, simple & totally better.
Design, Full Time    New York    Posted: Wednesday, December 05, 2018
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About Better:

Were one of the fastest growing homeownership companies in America. Why? Because were building a better way to get home & our customers love it. By combining the technology people expect with a seamless customer service experience, were making homeownership so simple it feels magical.

In 2018 alone, weve helped over 10,000 families get home, saving them on average $3,500 in upfront fees & days of stress-filled time.

Our backers have helped build some of most transformative tech & finance companies in history. Kleiner Perkins, Goldman Sachs, IA Ventures, Ally Bank & others have invested over $85MM in Better & our vision of making homeownership magical.

A Better opportunity:

Were looking for a senior UX writer with next-level understanding of user journeys & product flows. Someone who knows how to adapt brand voice & tone to drive engagement & conversions, while building a consistent personality at every touchpoint. Think Lemonade or Airbnb.

About You:

  • Youve written product copy that weve read on a world-class app.
  • Youre already excited about the idea of talking mortgages all day, everyday.
  • You can tell a cohesive story across multiple touchpoints.
  • You know how to solve a problem with copy when design cant do it.
  • Youre an expert at explaining complicated concepts to consumers.
  • You think strategically about how copy works to drive conversion & business goals.
  • Youre good at adapting brand tone to fit difference scenarios.
  • You can work self-sufficiently, as necessary.

Things we value:

  • Curiosity. Why? How? Repeat.
  • Nerdiness. Financial news & trends are fascinating. Seriously.
  • Relentlessness. No one here gives up. We try. We fail. We try again.
  • Passion. If you dont get excited about homeownership, mortgages, & real estate, it simply wont work.
  • Smarts: book & street. We have to use all the tools at our disposal to build Better.
  • Empathy & Compassion. You understand that people's biggest dreams are in your hands.
  • Communication. Can you ask for help or put your hand up when you dont understand?
  • Building. Doing. Making. Yes, we have to do a lot of thinking & talking to figure this stuff out, but you cant wait to leave the conversation & build it.
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