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The RealReal // online consignment shop
New York City    Posted: Thursday, September 30, 2021
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The Single Market Luxury Manager (ALM) is a key sales position at The RealReal. Youll use your strong negotiation skills to drive new business while working autonomously in an ever-evolving environment.  Your ability to build rapport will be critical to your success alongside a focus on driving the key metrics of the business through new consignor acquisition, & working with a repeat consignor base.  You have an entrepreneurial spirit & can adapt to shifting priorities to achieve & exceed sales goals. You're customer-obsessed, adaptable, & passionate about luxury brands, fashion, & sustainability. Above all, you embody the TRR culture through collaboration, driving results, & building for the future.

Compensation | Benefits | Perks

  • Base Pay PLUS uncapped commission
  • $2000/month (at target) - top performers at $2700+/month 
  • Annual Elite Club Trip for top performers
  • $25,000 in RSUs (stock) awarded
  • Employee Stock Purchase Plan (purchase stock @ discounted rates)
  • Monthly sales competitions (i.e. cash | prizes | site credit | stock)
  • 401K (with company matching up to $1000)
  • Medical, Dental & Vision

What You Get To Do Every Day

  • Drive New Business
  • Prospect new & existing connections.  These include Stylists, personal shoppers, boutique owners, sales associates, & individual consignors
  • Develop & implement marketing strategies to continually increase consignment with The RealReal
  • Drive Repeat Business
  • Work within existing consignor base to drive additional product & categories
  • Meet the monthly goals for the market while maintaining focus on premier luxury product
  • Meet or exceed goals for your geographic market via self-generated + corporate leads
  • Maintain base of repeat clients + provide an outstanding customer experience
  • Outreach daily to new & existing clients (50-100 per day) 
  • Attend client appointments (typically less than 60 miles one way - mileage reimbursed)
  • Review Contract during In-Home Appointments
  • Customer Service Issue Resolution
  • Proactively resolve any consignor issues/concerns 
  • Set pricing expectations through deep knowledge of luxury & stay up-to-date on resale trends + what has low/high resale value
  • Carefully review + process all items for shipment to ensure everything is cataloged + up to TRRs high-quality standards
  • Possess a strong ability to multitask
  • Balance appointments, outreach, prospecting & customer service issues
  • Availability evenings & weekends, to accommodate appointment requests

What You Bring To The Role

  • 2+ years of work experience in sales, ecommerce, or tech
  • Motivated by a desire to win & excel, competitive
  • Ability to build rapport, establish trust, provide empathy & build credibility with clients quickly
  • Efficiency & strong organizational, time management & communication skills
  • Ability to use technological tools with ease G-Suite, Email, SalesForce, CRM
  • Ability to commit to 40 hours per week & work evenings, weekends, & holidays as needed
  • Professional appearance & demeanor
  • Ability to lift & move up to 25 lbs
  • Reliable transportation for travel to client appointments

The RealReal is the worlds largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe & reliable platform for consumers to buy & sell their luxury items. We have hundreds of in-house gemologists, horologists & brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categoriesincluding women's & men's fashion, fine jewelry & watches, art & homein support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off & direct shipping. We do all of the work for consignors, including authenticating, using AI & machine learning to determine optimal pricing, photographing & listing their items, as well as handling shipping & customer service. At our 13 retail locations, including our eight shoppable stores, customers can sell, meet with our experts & receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel & talk or hear. The employee is occasionally required to stand; walk; reach with hands & arms; climb or balance; stoop, kneel, crouch, or crawl; & taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.    GHR3895


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