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Opendoor // online home-selling service
Sales, Full Time    Phoenix, AZ    Posted: Thursday, February 11, 2021
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About Opendoor:
Are you intrigued by the thought of disrupting a trillion dollar industry through technology? At Opendoor, we're on a mission to make it simple to buy & sell homes. The traditional process is broken, with an average home taking over 90 days to sell & costing thousands of dollars. We empower everyone with the freedom to move by making buying & selling a home stress-free & instant. We've built an exceptional team, seen strong growth, served over 85,000 customers & recently went public! The coming years present a tremendous opportunity for innovation as we explore new frontiers & scale nationwide.

About the Sales Operations team
Our touchpoints with customers are critical: whether buying or selling, transacting on a home is one of life's biggest milestones.  At Opendoor, we deeply understand the importance of the transaction & partner with our customers to give them the support & guidance they need, including helping them navigate the various options we offer to buy, sell & finance a home.

The Sales Operations team is responsible for the processes, tools, metrics & playbooks that make our Sales & Support teams successful, as well as spearheading strategic projects across the organization. 

Since everything we build at Opendoor ultimately touches our customers, the Sales Operations Excellence team has a broad, horizontal mandate, responsible for ensuring that new products roll out smoothly to our customers, that we consider the customer implications of everything we build, & that the Sales & Support teams are operating efficiently & impactfully.  

About the Head of Sales Operations
As the Head of Sales Operations, you will oversee the team & scale it as we expand.
You will drive step-function improvements in our processes & playbooks, oversee the way we measure & manage performance, innovate on incentives, & partner with engineering, product & design to make sure we have the right tooling in place.  You will also oversee our Business Process Outsourcing (BPO) function, which supports Opendoor broadly (but lives inside Sales Operations).  You will be a trusted partner to our Chief Customer Officer, our Head of Sales, our Head of Operations Excellence & our Head of Internal Tools.
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