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Appian // business process management
McLean, Virginia    Posted: Monday, June 13, 2022
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Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, & are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support & growth you need to strengthen & evolve your skills within the consulting field.

The Strategy & Operations Analyst supports key business initiatives within Customer Success. Succeeding in this position requires you to have strong initiative with great problem-solving skills, excellent written & verbal communication, a commitment to keeping deadlines, an ability to multitask & function independently with minimal supervision. As part of an omni-involved team, this individual is collaborative, people-oriented, dependable & flexible to feedback & changes along the way.

Some of the responsibilities include:

  • Supporting team members with day-to-day activities, such as full cycle employee operations, data management & events coordination.

  • Maintain the accuracy & efficient distribution of Customer Success business operations data.

  • Assisting in the development of internal audit & control tools to ensure data integrity. 

  • Building peer support & strong internal-company relationships with other key management personnel

You are the right fit for this role if you:

  • Have a passion for Business & People & see Operations as a key success factor.

  • Have excellent written & verbal communication skills with peers & cross-functional teams.

  • Have strong project management skills & enjoy multitasking.

  • Embrace change & are excited about being part of a high growth organization.

  • Possess an eagerness to develop professionally, continuously learn & share knowledge with others, while being open & responsive to feedback.

Basic Qualifications:

  • 1+ years of work experience in an business operations & analytics role

  • Bachelor's Degree or equivalent experience in Business Strategy & Ops

  • Proficiency with computer skills (ie. Microsoft Office or Google Suite tools)

  • Prior experience working with a Consulting Organization 

  • Willingness to jump in & assist in other projects

About Us:

Appian helps organizations build apps & workflows rapidly, with a low-code automation platform. Combining people, technologies, & data in a single workflow, Appian can help companies maximize their resources & improve business results. Many of the worlds largest organizations use Appian applications to improve customer experience, achieve operational excellence, & simplify global risk management & compliance. Our employees create opportunities to drive hands-on impact both with our customers & throughout the organization, which creates an environment where meaningful work is met with career growth & opportunity. As a result, we are proud to have been recognized as a Washington Post Top Workplace for seven consecutive years. Simply put, we are changing the way businesses operate & our employees are to thank for Appians success.

Appian Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their coworker, Pay Transparency Nondiscrimination .

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