As a Customer Success Manager, you will ensure the success of our customers by illustrating how the Domo product will provide value to their company. You are responsible to develop relationships with each customer to ensure continued expansion opportunities as well as yearly subscription renewals.
- Become knowledgeable of Domos solutions & service offerings, including SaaS business solutions & Implementation methodologies & advanced service offerings.
- Manage customer relationships & become the trusted advisor for the customer to work with. Process & gather yearly subscription renewals.
- Expand current customer accounts through up-sell opportunities of licenses & services.
- Work to ensure customer satisfaction with the Domo product by anticipating their needs & understanding the overall vision of their company.
- Act as liaison between product management & the customer.
- Bachelors Degree or equivalent job experience.
- 5 Years-experience in technology.
- Strong organizational, managerial, & personal skills to successfully communicate & negotiate with internal & external customers.
- Proven track record of consistently exceeding corporate objectives & quotas.
- Maintain accurate client communication.
- Great verbal & written skills.
- Excellent communication, presentation, & negotiation skills.
- Self-driven, motivated & results-oriented.