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Medallia // customer experience management SaaS
Tysons Corner, Virginia, USA    Posted: Saturday, May 02, 2020
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Medallia's mission is to help companies win through customer experience. The world's best-loved brands trust Medallia's Experience Cloud, which embeds the pulse of the customer in an organization & empowers employees with the real-time customer data, insights, & tools they need to make every experience great. Named a leader in the most recent Forrester Wave & ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, & Tel Aviv. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title-nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, & former classmates. We have different backgrounds & we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

The Engineering Operations team within Medallia Cloud Services is looking for a world class Release Manager to design, drive & own the delivery of the various Medallia platform & self-service products. The role includes the scheduling, coordination & management of releases across various portfolios as well as helping product & project teams to manage & deploy releases into production.

As owner of the Release Management lifecycle, he or she will work collaboratively with the various Medallia R&D teams along the SDLC: Product Design & Development, Test Engineering, Continuous Delivery, SRE, Production & Managed Services to design, influence & execute on development & delivery processes & strategies.  This position involves regular communication with the various levels of the organization. Therefore, excellent communication skills & strong technical competency are essential.

The ideal candidate has thrived & succeeded in delivering releases across various platforms, services & technologies with complex dependencies in a very high growth environment where priorities shift quickly. He or she is a strong leader who can prioritize well, communicate clearly & compellingly & who understands how to drive a high level of focus & excellence.
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