Company Description|Job Description
As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.
You're an Individual. We're the team for you. Together, let's transform the way the world pays.
This position will be within the Global Client Licensing function, a client-facing professional services team. We provide operational support to clients, entailing specialized knowledge of Visa licenses, agreements, & rules. Our clients include financial institutions, third party processors, non-traditional clients, & state-owned entities.
The Operations Analyst is an individual contributor role that maintains the operational numeric data related to the card programs of Visa clients worldwide, including Bank Identification Numbers (BINs) & other numeric identifiers. This role identifies & resolves workflow issues & refers unusual problems to a specialist or manager for resolution. Decisions in this role are guided by policies, procedures & business plans. The Operational Analyst will work independently & receive minimal guidance. This role requires interaction with a variety of departments as a subject matter expert on a broad range of subjects with unique requirements (e.g., tools, best practices).
Manages functional requirements & operational activities related to the Numeric Delete process. Maintains the upkeep & accuracy of training materials, FAQs, forms, etc.
Monitors ongoing integrity of Visa data. Provides business assessments of BINs & other transactional numerics to internal & external clients.
Manages operational activities for Visa Token Service, including enrollment, PAN-to-token mapping, & Token Requestor ID creation. Maintains program-related documentation.
Maintains several Access databases, including the updating or creation ofnew databases as the business requires. Generating reports from these databases, & insuring accuracy of data.
Responsible for tracking & reporting operational metrics. Provides analysis & explanation of regional trends for management. Responsible for suggesting refinements & strategic improvements to important metrics. Supports on an as-needed basis monitoring & quality assessment programs such as business requirements review, quality assurance validation & reporting, & various internal audits, as assigned.
Manages job-specific mailboxes; including providing or facilitating proactive & timely replies to requests / questions, & maintaining mailbox hygiene / structure.
Responsible for building & maintaining strong relationships with all internal stakeholders as a licensing & numerics subject matter expert. Represents the team's strategic & operational requirements to internal organizations, such as Product, Systems, Tools & Implementation, as assigned.
Participates in operational reporting & consultation necessary to support the implementation of new products or services.
Identifies opportunities for process improvements, better reporting, or improved collaboration with key partners, including clients.
Builds awareness of numeric programs, rules, policies & processes with targeted audiences.
2 years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
Working knowledge of the payments industry
Ability to set priorities & execute deliverables within a busy, shifting environment
Experience in data-driven, client-focused industry
Demonstrated ability to be proactive & think through consequences
Effective verbal & written communication skills
Ability to understand voice of customer / business requirements
Experience in mapping end-to-end processes & identifying value-added & non-value added steps in the process
Demonstrated successful experiences & results in process improvement methodologies & processes
Working expertise with databases & job ticketing programs (Dynamics, JIRA, etc.)
Demonstrated expertise in Microsoft Office, including Access, Excel (formulae, pivot tables, v-lookups), & Visio
Experience with Tableau preferred, but not required
Incumbent must make themselves available during core business hours.
This job requires travel for work 0% of the time.
This position will be performed in an office setting. The position will require the incumbent to sit & stand at a desk, communicate in person & by telephone, frequently operate standard office equipment, such as telephones & computers, & reach with hands & arms.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines & applicable local law.