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Medallia // customer experience management SaaS
Tysons Corner, Virginia, USA    Posted: Saturday, February 13, 2021
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Medallia's mission is to help companies win through customer experience. The world's best-loved brands trust Medallia's Experience Cloud, which embeds the pulse of the customer in an organization & empowers employees with the real-time customer data, insights, & tools they need to make every experience great. Named a leader in the most recent Forrester Wave & ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, & Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title-nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, & former classmates. We have different backgrounds & we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

Medallia is the global leader in Customer Experience Management. Our mission is to create a world where companies are loved by their customers; where organizations see you as a person & not just their next sale. We do this by building a bridge between hundreds of companies & billions of customers, around the world, enabling access to your eyes, ears, & hearts, so they may design & deliver extraordinary experiences, every single day.

The Function: The Professional Services team deploys & manages the Medallia feedback platform for leading global companies across retail, financial services, hospitality & high tech. As a member of the team, you will partner with senior decision makers at some of Medallia's largest clients on a mission critical task-helping them improve in the eyes of their customers. You will work with cutting-edge technology & tackle real business problems & gain exposure to software implementation & servicing to enhance a huge enterprise's customer experience.  In addition, you will work with great colleagues. You will develop your customer-first mindset, learn about positioning compelling product features to customers, & manage our product delivery against customer needs. Most importantly, you get to build: build a great company, build awesome relationships & programs with our customers & colleagues all while building an exciting new industry.

The Role:
As an Analyst you will be dedicated to one of Medallia's largest clients applying the ins & outs of managing complexity, meeting high expectations, & overcoming some of our toughest challenges. This is an opportunity to be embedded with a critical client for an approximate 24 month term, subject to change depending on the needs of the business, & to grow your expertise & enterprise software knowledge base. Responsibilities vary from designing & implementing our software to enhancing & managing live accounts.

Product Implementation:
Work with senior team members to carry out customer implementations & program enhancements
Participate in the implementation design, setup, & review processes
Identify improvements to our feedback products & processes
Utilize Medallia software knowledge to configure surveys & reports

Client Management:
Build long-standing customer relationships by improving customer feedback programs
Provide support to client meetings by leveraging in-depth Medallia system capabilities
Work with client teams in resolving technical/system related inquiries
Provide quality assurance support when providing features to clients
Provide client support when analyzing large sets of data

Other Responsibilities:
Engage in new product launches & other cross-functional initiatives with Engineering & Marketing
Develop a thorough understanding of product features that are relevant to each client program
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