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LendingHome // online mortgage lender
 
Design, Full Time    Pittsburgh, PA    Posted: Friday, March 26, 2021
 
   
 
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LendingHome supports real estate investors by offering the opportunity to build successful businesses through a simplified loan process. Our competitive product, innovative technology, & experienced team are changing the way real estate investors receive funding for their fix-and-flip & rental properties, transforming the experience from end to end.


The Team

With our built-from-scratch technology that covers every stage of the loan process, LendingHome has opened access & simplified a way for real estate investorsboth novice & experiencedto get financing, generate wealth, & build businesses. Since founded in 2013, we have funded over $6 billion dollars worth of loans across about 30,000+ projects, becoming the nation's largest hard money lender. Combining the best technology & the most knowledgeable people, LendingHome has grown to a team of over 300 & has won many awards over the years including Forbes Fintech 50, Finovate Awards: Best Digital Mortgage Platform, Fast Companys Most Innovative Companies, & many more. LendingHome is uniquely positioned to become the next great financial services brand powered by the most advanced mortgage platform in the world.

Loans funded: More than $6 billion in fewer than 6 years
Market Share: Increased from ~2.5% in Q1 2020 to over 5.5% in Q3 2020.
Equity raised: $285MM to-date, including $75 million raised in Series E from Benefit Street Partners in December 2020.
Financial Impact: Since April 2020, LendingHome has been profitable every month, a rarity for a fast growing fintech company.
Geography: Lending in 26 states, which account for more than 80% of the nations real estate market
Homes financed: About 30,000
Principal & interest returned to investors: More than $5.18 billion
Employees: About 300 employees in San Francisco & Pittsburgh

This is a position that can be based anywhere in the United States, remote or in-office. Our hybrid distributed workforce philosophy allows us to find the best talent in the country & build diverse teams, while allowing our teammates to work from the location that works best for them, whether that is their home office or one of our office locations. We have offices in San Francisco, CA & Pittsburgh, PA for those of you that live local & want to work from the office. We also plan to use these spaces to bring together teammates & drive creativity & innovation.

The Role

We are seeking a Lead Product Designer to serve as a player-coach as we grow our product design team. Candidates should bring a practical, yet strategic mindset with the flexibility to context switch from leader to hands-on collaborator as needed. The Lead Product Designer will develop easy-to-use, delightful mortgage workflows & customer-facing products in the real estate domain. The Lead Product Designers partnership includes deep cross-functional relationships with Marketing, Product Management, Engineering, Mortgage Operations, Sales, & Capital Markets. Our audience includes consumers as well as internal professional users.

The Lead Product Designer candidate will be a passionate simplifier, steeped in observation & listening skills. Top candidates will bring a mix of interaction & visual design skills born from understanding of user behavior, data, best practices, research experience, & empathy.

Responsibilities

Leadership

  • Lead & manage LendingHomes small, yet talented product design team, helping to scale the team & growing in your career as LendingHome grows as a company.
  • Develop & maintain strong partnerships with leaders in Product Management, Engineering, Data, Marketing, & Business Stakeholders. Earn trust with technical credibility, pragmatic decision making, & strong follow through.

Collaboration

  • Work closely with Product Managers to make & articulate decisions based on qualitative/quantitative research data, metrics, design principles, customer engagement data & other objective information.
  • Participate in all phases of the product development lifecycle, including product ideation & definition, user research, identifying deliverables, estimating effort, design, usability testing, post-launch evaluation, & stakeholder communication.
  • Creatively solve complex customer problems & enable high velocity decision making, helping to drive prioritization & UX strategy.
  • Collaborate with visual design counterparts in our Marketing team to ensure consistency of brand, color, font, & tone throughout the LendingHome customer experience.
  • Communicate interaction design concepts clearly & persuasively across different audiences & varying levels in the organization.

Research & Design

  • Conduct qualitative user research to understand customer behavior.
  • Create designs that bring together simple workflows, data, customer feedback, user research, & technical considerations.
  • Use all of the tools in your UX toolkit to effectively conceptualize new product initiatives. These could include (but are not limited to) personas, journey maps, wireframes, design patterns, mockups, & prototypes.
  • Understand the goals, motivations, & behaviors of our customers & relentlessly advocate on their behalf. 
  • Simplify & distill complex processes into intuitive experiences.
  • Have a testing mindset. Iterate quickly, gain learnings, & leverage those into future designs. 
  • Build out component design libraries, design systems, & style guides that designers & others in the organization can use for reference as we grow our products & teams.

Requirements

  • 7+ years experience leading software product design projects.
  • 2+ years experience managing teams including: hiring & developing talent; developing processes & tools to ensure design quality; measuring success in terms of human & business impact.
  • Degree in Interaction Design, HCI, or related field of study (or work experience in lieu of degree)
  • Experience building & understanding the details of user experiences that deal in complex areas spanning quantitative subject matter (Examples: mathematical formulas, financial calculators) & complicated qualitative subject matter (Examples: user management, legal, marketing, internal operations).
  • Expertise in tools common to modern Visual & UX Design work: Figma, Sketch, Adobe Creative Suite, Balsamiq.
  • 2+ years experience managing teams including: hiring & developing talent; developing processes & tools to ensure design quality; measuring success in terms of human & business impact.
  • Has a deep understanding of design research, user experience design process & methodology, its value & how to integrate it into the development process. Has a knack for simplifying & solving complex problems for internal & external users.
  • An understanding of interactivity & the fundamentals of information architecture, hierarchy, & layout as well as deep knowledge of usability principles & techniques.
  • Strong portfolio with engaging product design examples demonstrating a passion for design & alignment of customer needs to business goals.
  • You listen well & have excellent speaking & writing skills. You can observe, analyze, question, & conceptualize. You can articulate your decisions & design process. You are respectful when challenging assumptions & give & receive feedback with equal grace. You are reliable. You estimate work, commit, & deliver on deadlines & are vocal when risk arises.
  • Preferred Qualification: Some understanding of front-end development, especially client-side (HTML, CSS, JavaScript); Experience with quantitative tools such as A/B testing & behavior-driven development tools such as Example Mapping.

LendingHome in the News


 Benefits & Perks 

  • Career Growth: We foster an environment that encourages opportunities to use your voice, make an impact, & move towards your long-term goals.
  • Lunch & Snacks: Hungry? We have you covered! Enjoy catered lunches & Bagel Wednesdaysand don't forget to take your pick of healthy snacks & drinks daily from our fully stocked kitchen.
  • Work-life Balance: With our flexible time off policy, you can enjoy a well-rounded lifestyle while easily balancing work, travel, loved ones, & passions.
  • Family Matters: We know your role here might not be the only one you have. Enjoy your job as a parent & welcoming your new bundle of joy with our competitive parental leave policy.
  • Commuter Benefits: Travel from A to B without the stress. We help you save money on your commute to work with pre-tax deductions & a monthly stipend.
  • Product Ownership: We recognize your hand in making our business great. With offered equity, you can claim your stake in our growth.
  • Health Insurance: Your well-being is important to us. Our comprehensive medical, dental, & vision plans ensure that your mind & body are in good keeping.
    


If you'd like to see more about what LendingHome has to offer or explore additional opportunities, visit us at LendingHome.com/Careers.


LendingHome is an Equal Opportunity Employer

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest & conviction records.
San Francisco Fair Chance Ordinance Police Code, Article 49

 
 
 
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