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FanDuel // one-day fantasy sports
Engineering, Full Time    New York    Posted: Sunday, October 30, 2022
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FanDuel Group is a world-class team of brands & products all built with one goal in mind  to give fans new & innovative ways to interact with their favorite games, sports, teams, & leagues. Thats no easy task, which is why were so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means well never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance & paid leave policies, were committed to making sure our employees get as much out of FanDuel as we ask them to give.

Our brands include:

  • FanDuel  A game-changing real-money fantasy sports app
  • FanDuel Sportsbook  Americas #1 sports betting app
  • FanDuel TV  "The Bettor Sports Network" bringing live sports & interactive content to the games fans care about most
  • FanDuel Racing  A horse racing app built for the average sports fan
  • FanDuel Casino & Betfair Casino  Fan-favorite online casino apps
  • FOXBet A world-class betting platform & affiliate of FanDuel Group
  • PokerStars The premier online poker product & affiliate of FanDuel Group

Our roster has an opening with your name on it

The Senior IT Support Engineer will be a hands-on, senior member of the IT support team responsible for company desktops, laptops, mobile devices, & application support. This is an internal customer-facing role, & requires excellent prioritization, responsiveness, & customer service, along with excellent verbal communication skills. In consultation with the Lead IT Support Engineer, they will ensure the proper allocation of computer hardware & software resources, maintain business applications, & ensure the reliability & sustainability of information & communication resources. Using effective communication, technical, & analytical skills the Senior IT Support Engineer provides tier 2 technical support including maintenance & upgrading of resources, and, within delegated authority, supervises IT support personnel. In keeping with company values & competencies, the Senior IT Support Engineer develops & maintains positive working relationships with all contacts internal & external.

Everyone on our team has a part to play

  • Possesses a higher level of technical knowledge & understanding.
  • Capable of working autonomously without direct oversight.
  • Maintain & monitor core servers & services.
  • Provide day to day IT Service Desk tier 1 & 2 support to end users.
  • Own the on/off boarding of company employees which includes but not limited to provisioning equipment, workstation setup & identity access management solutions.
  • Provide mentorship & supervisory leadership to junior technicians.
  • Assist in the development, implementation & administration of processes & procedures to ensure the reliability, recoverability, & optimum performance of laptops & local services.
  • Lead with technical expertise & hands-on support of end user infrastructure (hardware, software/OS) including but not limited to Mac & PC laptops, AV equipment, & other office technical equipment.
  • Provide outstanding executive support for senior/C-Level leadership.
  • Coordinate with the Operations team to maintain a 24x7 systems operation with a rotating On-call schedule for production support issues.
  • Work on internal IT projects & projects involving other stakeholders.
  • Uncover, research & educate the team on the newest technologies.
  • Manage hardware procurement & asset management.
  • Creating & maintaining technical documentation.
  • Manage AV systems during large company webinar events.
  • Maintain & develop IT ticketing system & standards.

What we're looking for in our next teammate

  • 2 year experience in a user or customer facing role. 2 years Experience in a tech support role. BA & IT certifications preferred.
  • Excellent interpersonal skills with executive staff under high pressure situations
  • Strong communication skills & ability to work as a team
  • Strong knowledge of enterprise applications, tools & operating systems.
  • Strong technical knowledge in providing 24/7 support.
  • Experience in streamlining user device support functions.
  • Working knowledge of IT & engineering technologies & operations.
  • Strong analysis capabilities & skills in structured problem solving.
  • Strong program & service delivery skills.
  • Deep sense of urgency & ability to identify & achieve quick wins.
  • Ability to quickly learn new subject matter areas, assess operational maturity, establish KPIs & metrics & drive towards operational maturity.
  • Great communications & collaboration skills.
  • Ability to work on site up to 5 days per week.

We treat our team right

Competitive compensation is just the beginning. As part of our team, you can expect:

  • An exciting & fun environment committed to driving real growth
  • Opportunities to build really cool products that fans love
  • Mentorship & professional development resources to help you refine your game
  • Flexible vacation allowance to let you refuel
  • Hall of Fame benefit programs & platforms

FanDuel Group is an equal opportunities employer. Diversity & inclusion in FanDuel means that we respect & value everyone as individuals. We don't tolerate bias, judgement or harassment.  Our focus is on developing employees so that they reach their full potential.


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