Events  Classes  Deals  Spaces  Jobs 
    Sign in  
 
 
BetterCloud
SaaS ops mgmt platform
 
New York    Posted: Saturday, August 10, 2019
 
   
 
Apply To Job
 
 
 
JOB DETAILS
 

BetterCloud is the first SaaS Operations Management Platform, empowering IT to define, remediate, & enforce management & security policies for SaaS applications. Over 2,500 customers in 60+ countries rely on BetterCloud for continuous event monitoring, quickly remediating threats, & fully automating policy enforcement. Headquartered in New York with offices in Atlanta & San Francisco.

The Director of Customer Success, Corporate is responsible for leading a team that is responsible for driving adoption & successful business outcomes for BetterCloud customers. This role includes leading a team of Customer Success Managers, providing support for customer escalations & renewals negotiation, guiding strategy around upsells & growth, & serving as an industry thought leader. You will also be responsible for helping craft the overarching Customer Success strategy in partnership with the VP of Customer Success.

Responsibilities:

Drive Customer Success Outcomes with your team

  • Increase renewal rates & reduce churn
  • Work to expand our revenue in accounts through up-sell
  • Influence future lifetime value through higher product adoption, customer satisfaction, & overall health

Work with peers & leadership to Optimize Customer Journey

  • Standardize activities for CSMs for each point in the journey
  • Review & enhance the segmentation of the customer base regularly
  • Identify opportunities for continuous improvement
  • Learn from best practices in the industry

Manage Customer Success Activities for your team

  • Onboarding
  • Training
  • Renewals
  • Up-sell
  • Advocacy

Requirements

  • 6+ years experience in leading a team in a customer-facing, SaaS organization
  • 10+ years in customer success, consulting or account management
  • Ability to manage influence through persuasion, negotiation, & consensus building
  • Ideally combined background of post-sale & sales experience
  • Strong empathy for customers AND passion for revenue & growth
  • Deep understanding of value drivers in recurring revenue business models
  • Analytical & process-oriented mindset
  • Demonstrated desire for continuous learning & improvement
  • Enthusiastic & creative leader with the ability to inspire others
  • Excellent communication & presentation skills
  • Experience with Salesforce & Gainsight (or an industry leading Customer Success CRM) is required

Compensation | Benefits

  • Competitive salary
  • Full benefits package
  • Stock options
  • Career growth with an industry innovator

BetterCloud is an Equal Opportunity Employer, including disabled & vets.

 
 
 
Apply To Job
 
 
 
 
 
© 2019 GarysGuide      About   Terms   Press   Feedback