Alfresco is a commercial, open source software company that provides simply a better way for people to work, ensuring they have the right information they need, exactly when they need it most.
Our software powers the daily work of more than 11 million people at industry-leading organizations in more than 190 countries worldwide. The Alfresco Digital Business Platform is a modern, enterprise-class, cloud-native platform that enables organizations to build digital operations to deliver instant services with exceptional experiences. It provides the fastest path for people to interact with information & for organizations to quickly respond to threats, opportunities & circumstances.
Alfresco helps more than 1,300 industry-leading organizations, including Cisco, Pitney Bowes, the Canadian Museum for Human Rights, US Navy Department, the Joint Chiefs of Staff, & NASA, be more responsive & competitive.
Founded in 2005, Alfresco has its headquarters in Boston, Massachusetts, USA. For more information on Alfresco, please visit http://www.alfresco.com.
You will be joining a highly successful Customer Success Team responsible for helping Alfresco customers realize & maximize business value through effective implementation & adoption of our products & services.
Your primary responsibility will be day to-day management & coaching of a team of Senior CSMs, CSMs & Renewal Specialists who focus on adoption, ongoing success, advocacy, loyalty, retention, growth potential, & the timely completion of subscription renewals for Alfresco customers.
Ultimately, your role is to deliver the ideal experience through our customer's lifecycle, ensure existing subscriptions meet customer needs, & that they are retained in line with our established performance goals.