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At GoCardless were scaling from processing 3.5 billion a year to over 10 billion. Our vision is to build a global connected payments network, making payments simpler on the internet no matter what country you're in or what software youre using.

Today we help over 53,000 businesses across the UK & Europe collect payments & were growing fast. International expansion is one of our key priorities; weve recently opened in France, Germany & Australia with plans for further expansion.

In this role, you will develop & grow in a world-class Customer Success Management team to retain & grow our 53,000+ Customers Globally.

Our Customer Success team advises & guides a wide variety of customers, ensuring the adoption of our platform & ultimately driving business value GoCardless. Our Customer Success Managers - Small Business do this through targeted engagements with customers at scale.

On a day-to-day basis:

  1. You will understand the customer experience, putting customers' needs first
  2. You will engage & target customers at critical points in the customer journey to ensure adoption, growth, & renewal of GC.
  3. You will find opportunities to implement 1: many programs that can efficiently & effectively drive customer outcomes at scale.
  4. You will test playbooks & program ideas & track results based on defined customer goals.
  5. You will identify common customer challenges & actively suggest better solutions.
  6. You will create & adapt customer assets & delivery channels to maximize impact at scale.
  7. You will help drive customer references & case studies.

Who were looking for

  1. Relevant work experience in a customer-facing role. SaaS customer success, account management or sales organisation experience a benefit.
  2. A self-motivated, dedicated individual with innovative ideas to inspire customer adoption.
  3. Strong interpersonal skills & experience quickly building customer relationships.
  4. Ability to embrace the mindset of continuous improvement & actively contribute to the process & procedure of the team.
  5. Proven track record of highly-professional customer service in a dynamic, start-up environment.
  6. Creative problem solving under pressure when working through customer issues.
  7. Experience with common SaaS technologies preferable eg Salesforce, Zendesk.

Our team comes from a variety of backgrounds & we embrace diversity if youre unsure, please apply

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