Refersion is helping brands & merchants in every industry transform the way they manage affiliate & influencer marketing programs, track promotions & campaigns, & grow online sales. Our performance marketing SaaS platform has a large & growing client base ranging from enterprise retailers to small & emerging businesses. In 2018 alone, we helped 7,000+ merchants track $200M+ in referral revenue & payout $20M+ in commissions.
The business is expanding rapidly & headquartered in New York City, with a satellite office in Miami. Refersion is 100% bootstrapped, highly profitable, & wholly independent of investor funding. We are a nimble, smart, & curious team of technologists that takes pride in our entrepreneurial approach & collaborative culture.
About Our Customer Success
Our 5-Star Customer Success (CS) team is responsive, collaborative, & entrepreneurial, owning the ultimate customer success experience of our merchant clients, & proactively delivering value to them on an ongoing basis beyond the sales stage. We are hiring, & seeking like-minded individuals to join.
Who We're Looking For
What This Role is About
The CS Associate is our clients point of contact, providing a superior customer success experience on the sales, user, & technical fronts. Under close supervision from our senior CS team, you will:
- Gain invaluable expertise on Refersions SaaS platform, &
- Use that expertise to fulfill the above mission of CS Associate
What You'll Be Learning from Us
- Addressing client inquiries over email & phone
- Leading screen-share demos & training sessions of our platform
- Selling our technology to prospective customers
- Integrating our technology into the e-commerce solutions we support
- Collaborating with our web development team to identify software bugs
- Helping to manage & optimize our existing customer service processes & methodologies
- Documenting solutions & work with our content manager to produce & update support articles
- Reporting progress to upper management using customer data & relevant metrics