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About Refersion

Refersion is helping brands & merchants in every industry transform the way they manage affiliate & influencer marketing programs, track promotions & campaigns, & grow online sales. Our performance marketing SaaS platform has a large & growing client base ranging from enterprise retailers to small & emerging businesses. In 2018 alone, we helped 7,000+ merchants track $200M+ in referral revenue & payout $20M+ in commissions.

The business is expanding rapidly & headquartered in New York City, with a satellite office in Miami. Refersion is 100% bootstrapped, highly profitable, & wholly independent of investor funding. We are a nimble, smart, & curious team of technologists that takes pride in our entrepreneurial approach & collaborative culture.

About Our Customer Success

Our 5-Star Customer Success (CS) team is responsive, collaborative, & entrepreneurial, owning the ultimate customer success experience of our merchant clients, & proactively delivering value to them on an ongoing basis beyond the sales stage. We are hiring, & seeking like-minded individuals to join.

Who We're Looking For

A wonderful opportunity exists for bright, motivated, & passionate entry level candidates & recent graduates to uniquely blend both their business acumen & technology talent. If you love working with technology & collaborating with people to build mutually beneficial relationships, our senior CS team would love to meet you. Web developers and/ or computer science majors who envision creating an outstanding customer experience using their HTML & JavaScript skills are encouraged to apply, but all majors are welcome.

What This Role is About

The CS Associate is our clients point of contact, providing a superior customer success experience on the sales, user, & technical fronts. Under close supervision from our senior CS team, you will:

  1. Gain invaluable expertise on Refersions SaaS platform, &
  2. Use that expertise to fulfill the above mission of CS Associate

What You'll Be Learning from Us

  • Addressing client inquiries over email & phone
  • Leading screen-share demos & training sessions of our platform
  • Selling our technology to prospective customers
  • Integrating our technology into the e-commerce solutions we support
  • Collaborating with our web development team to identify software bugs
  • Helping to manage & optimize our existing customer service processes & methodologies
  • Documenting solutions & work with our content manager to produce & update support articles
  • Reporting progress to upper management using customer data & relevant metrics
 
 
 
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