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Lyft // on-demand ride-sharing
Nashville, TN    Posted: Saturday, February 22, 2020
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At Lyft, our mission is to improve peoples lives with the worlds best transportation. To do this, we start with our own community by creating an open, inclusive, & diverse organization.

Lyft is looking for an Optimization Specialist to join the Driver Enablement Team in our Nashville Corporate Office. As Lyft strives to grow & improve our driver pool, we are looking for someone who can refine the application experience & retain the best drivers. The Optimization Specialist will be data-savvy & process-driven, creating resources to help our team move high quality driver applicants through the funnel. The ideal candidate takes initiative, over-communicates, & works with the team to make it happen.


  • Create & map processes & workflows
  • Manage work distribution
  • Find trends & recognize issues
  • Be a team leader for investigation & resolution of incidents
  • Use data-driven decision-making to optimize workflows
  • Lead process improvements to move the best applicants through the funnel & activate high quality drivers
  • Perform deep-dives to understand applicant & driver behavior


  • Comfortable in a fast-paced environment, subject to change & uncertainty
  • Aligned with Lyfts core values
  • Bachelors Degree or equivalent work experience preferred
  • Experience creating process flow charts
  • Advanced experience with Google Sheets
  • Excellent communication skills - written & verbal
  • Self-motivated & ready to go at a moments notice
  • A great listener who is outstanding with documentation
  • Proven ability to operate in grey areas; adaptable & agile
  • Strong track record of setting goals, making a plan, & getting results


  • Great medical, dental, & vision insurance options
  • In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, & foster parents are all eligible
  • Monthly commuter subsidy to cover your transit to work
  • 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues & hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy & safe workplace & strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance & other similar state laws & local ordinances, & its internal policy, Lyft will also consider for employment qualified applicants with arrest & conviction records.

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