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FanDuel // one-day fantasy sports
 
Jersey City, New Jersey    Posted: Tuesday, November 03, 2020
 
   
 
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JOB DETAILS
 

ABOUT FANDUEL GROUP

FanDuel Group is a world-class team of brands & products all built with one goal in mind  to give fans new & innovative ways to interact with their favorite games, sports, teams, & leagues. Thats no easy task, which is why were so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means well never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance & paid leave policies, were committed to making sure our employees get as much out of FanDuel as we ask them to give.

FanDuel Group is based in New York, with offices in California, New Jersey, Florida, Oregon & Scotland. Our brands include:

  • FanDuel  A game-changing real-money fantasy sports app
  • FanDuel Sportsbook  Americas #1 sports betting app
  • TVG  The best-in-class horse racing TV/media network & betting platform
  • FanDuel Racing  A horse racing app built for the average sports fan
  • FanDuel Casino & Betfair Casino  Fan-favorite online casino apps
  • FOXBet A world-class betting platform & affiliate of FanDuel Group 
  • PokerStars The premier online poker product & affiliate of FanDuel Group 

THE POSITION 
Our roster has an opening with your name on it

The Customer Operations Training Coordinator will support the development, design, implementation & delivery of FanDuel training for the Customer Service Operation team. The Training Coordinator will also be responsible for compiling training materials & managing training events & schedules. The Training Coordinator will assist with configuration changes, testing, & will implement technical enhancements & solutions to the Customer Operations Training team.

THE GAME PLAN
Everyone on our team has a part to play

The Customer Operations Training Coordinator Responsibilities:

  • Communicates & collaborates with Training Managers & Trainers across all company stores to ensure consistency in training programs
  • Improves overall performance of programs to support team goals & objectives
  • Identifies training needs, obtains technical data, & collaborates with QA & subject matter experts to ensure materials are kept up to date
  • Conduct surveys to judge how programs are received & if changes are needed
  • Tracks & creates reports on outcomes of all training & maintain training records for the company
  • Evaluates training delivery & provides feedback to department trainers & management
  • Maintains training program materials & prepare any learning materials needed for upcoming trainings
  • Organize set up & prepare onboarding training for new employees

THE STATS
What we're looking for in our next teammate 

  • 1+ years in a customer service role as a high performer
  • Associates or Bachelors degree preferred
  • Licensure: Must be able to pass required licensing as mandated by various state racing & gaming regulatory bodies
  • Strong public speaking, written & oral communication skills
  • Excellent organizational skills & detail-oriented
  • Relevant experience in project management, training, integration, or customer support
  • Ability to effectively respond to & interact with all levels of organizational staff
  • Proficient with Microsoft Office Suite, G Suite, Zendesk, Slack & Zoom
  • Demonstrate responsibilities for multi-faceted direction & planning; must be a fast-paced individual
  • Experience working with a Learning Management System preferred
  • Must abide by the Company standards & regulations
  • Knowledge & understanding of the sports & online gaming industry

THE CONTRACT
We treat our team right

Competitive compensation is just the beginning. As part of our team, you can expect:

  • An exciting & fun environment committed to driving real growth
  • Opportunities to build really cool products that fans love
  • Mentorship & professional development resources to help you refine your game
  • Flexible vacation allowance to let you refuel
  • Hall of Fame benefit programs & platforms

FanDuel Group is an equal opportunities employer. Diversity & inclusion in FanDuel means that we respect & value everyone as individuals. We don't tolerate bias, judgement or harassment.  Our focus is on developing employees so that they reach their full potential.

 
 
 
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