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Twilio // platform for building messaging applications
Sales, Full Time    New York City, New York    Posted: Monday, May 09, 2022
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See yourself at Twilio

Join the team as our next Manager of Sales Strategy & Analytics!

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, & we're looking for more builders, creators, & dreamers to help fuel our growth momentum.

About the job

As the Manager of Sales Strategy & Analytics, you will be the primary business partner supporting our Specialist sales organization. You will be stepping in to deliver impactful insights, provide thought leadership that is supported by data & advanced analytics & deliver strategic partnership to our growing Specialist sales organization. You will own & drive continual improvement into critical operational cadences including insightful forecasting, supporting & driving the annual planning responsibilities for Specialists & orchestration of strategic initiatives. You will be a builder & leverage your entrepreneurial spirit to deliver a world-class level of support & strategic insight to a critical sales organization.


In this role, youll:

  • Be a dedicated partner to our VP of Specialist Sales & Specialist sales leadership
  • Be an owner for all reporting, planning & data analysis required to deliver business insights that drive & support leadership with strategic decision making
  • Collaborate closely with business owners across functions, fully immerse yourself in data, draw insight from analysis, & then zoom out to develop compelling, synthesized recommendations
  • Act as a senior project manager leading transformational cross-functional initiatives (business process, systems, etc). You must get your hands dirty to drive real, sustainable impact
  • Craft & complete key workstreams in annual planning & in-year planning revisions
  • Communicate recommendations to senior executives, roll up your sleeves to help drive implementation, & handle the ongoing impact of the recommendations put forth. Drive thorough quarterly business reviews
  • Constantly strive for progress, regularly identifying areas of improvement that support the organization achieving it core objectives with a specific focus on key metrics, tooling & process
  • Be an owner that takes the initiative, operating with a high level of autonomy, leveraging your experience & business intuition to take action


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • Experienced & comfortable providing structured critical thinking, analytical processing, problem solving & synthesized ideas through stellar written & verbal communication to all levels of leadership
  • Comfortable with fast-paced environments, including the ability to thrive in ambiguity
  • Ability to ruthlessly prioritize, recognizing & aligning deliverables to business objectives
  • Become the trusted advisor & thought partner to senior sales leadership, helping to shape the strategy that will deliver world class results
  • Have strong experience & working knowledge of Salesforce, G Suite, Tableau
  • Bachelors Degree or equivalent years of relevant experience


  • 5+ years of experience in sales operations or sales strategy, ideally in the software industry


  • This role is fully remote & may sit anywhere within the United States. 
  • Minimal to no travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

The successful candidates starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, & geographic location within the state. This role is also eligible to participate in Twilios equity plan & for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.


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