About Us:

Rent the Runway (RTR)  is transforming the way we get dressed by pioneering the worlds first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable & financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel, accessories & home decor from 700+ brand partners & has built in-house proprietary technology & a one-of-a-kind reverse logistics operation. Under CEO & Co-Founder Jennifer Hymans leadership, RTR has been named to CNBCs Disruptor 50 five times in ten years, & has been placed on Fast Companys Most Innovative Companies list multiple times, while Hyman herself has been named to the TIME 100 most influential people in the world & as one of People magazines Women Changing the World.

About the Job:

The Manager is responsible for guiding & developing teams by motivating, mentoring, & coaching. They are responsible for engaging their team during a shift to maintain the highest levels of safety, production, cost & quality while maintaining a positive employee experience. Managers are servant leaders; dive in, roll up your sleeves to help in any situation, make tools available, remove obstacles for associates to excel in their roles, have empathy & compassion for associates, & the passion & leadership to stand up for them when the time arises.

What Youll Do:

• Maintain strong working knowledge of all processes & policies 
• Actively lead with safety, production, cost & quality at the forefront of all decision making
• Establish & meet KPIs
• Be patient, have strong communication skills & the capability of giving & receiving effective feedback including disciplinary action conversations
• Recruit, screen & select talent at Associate & Team Lead levels
• Implement weekly schedule & manage labor budget
• Ownership & accountability for Team Leads & their execution
• Communicate cross departmentally 
• Focus on team & department growth & development 
• Design, implement & monitor continuous improvement processes for the team 
• Oversee overall productivity of department & workflow
• Be the primary point of contact for team of Associates & Team Leads
• Be comfortable speaking in front of groups of all sizes
• Lead teams through change & embrace continuous improvement
• Partner with Trainers & Team Leads to develop, maintain & apply learning tools
• Communicate feedback to better the operation & the employee experience
• Enforce safety guidelines, cleanliness & security standards

What You Need:

• 3 to 12 years experience leading people & teams
• Capable of making decisions independently 
• Have a positive, can-do attitude & excellent interpersonal skills
• Ability to work flex shifts, hours, nights & weekends as business dictates
• Strong written & verbal communication; bilingual in Spanish is a plus
• Intermediate to advanced computer skills (eg. spreadsheet software, powerpoint/slides) as well as the ability to operate warehouse tools (eg. scanner, ladder, warehouse software)
• Forward-thinkers with the ability to articulate point of view & improve processes 
• Ability to quickly recognize, diagnose & solve for challenges & workflow for associates
• Must operate with a sense of urgency & have attention to detail 
• Align with the company's Core Values to ensure a world class customer experience
• Ability to lift up to a maximum of 50 lbs based on needs of the role
• Bilingual in Spanish preferred

Benefits:

At Rent the Runway, were committed to the wellbeing of our employees, & aim to create a workplace that fosters both personal & professional growth. Our inclusive benefits include, but are not limited to:

• Paid Time Off including vacation, paid bereavement, & family sick leave - every employee needs time to take care of themselves & their family.
• Universal Paid Parental Leave for both parents + flexible return to work program  - because we know your newest family member(s) deserve your undivided attention.
• Paid Sabbatical after 5 years of continuous service - Unplug, recharge, & have some fun!
• Exclusive employee subscription & rental discounts -  to ensure you experience the magic of renting the runway (and give us valued feedback!).
• Comprehensive health, vision, dental, FSA & dependent care from day 1 of employment - Your health comes first & weve got you covered.
• 401k match - an investment in your future.
• Company wide events & outings - our team spirit is no joke - we know how to have fun!
• Hybrid Work - when our corporate employees return to the office post COVID they will have the option to work remotely 2-3 days a week, in accordance with Company policies. 

Rent the Runway is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 & over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing & characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.