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Warby Parker // boutique-quality eyewear retailer
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New Store Opening

Job Status: Full-Time

Warby Parker is on the lookout for a highly skilled Optical Manager to join our growing in-house Optical team. In this role, youll use your professional skill set & product expertise to create incredible experiences for customers. Whether youre helping longtime Warby Parker fans or first-time wearers, youll leave them excited & confident about our glasses. (Our frames are really special, after all. Take a peek at how theyre made.) Acting as both a coach & team player, youll lead your stores Opticians & jump in to consult customers as needed. Our ideal candidate is a lifelong learner whos able to embrace challenges, foster an encouraging work environment, & help Warby Parker grow. Sound like the job for you? Read on!

What youll do:

Optical duties

  • Work directly with customers to help meet all of their eyewear needs
  • Take & record measurements, adjust & fit eyewear, & execute these details with flawless accuracy
  • Check that our finished eyewear meets our optical standards, as well as customer requirements & requests
  • Use your expertise to explain prescription terminology & product offerings to customers

Leadership responsibilities

  • Report to the Store Leader, working together to anticipate staffing needs & oversee Optician Apprentice Program participants
  • Manage a team of Opticians by giving & receiving feedback, holding ongoing development conversations, & leading by example on the floor
  • Uphold exceptional service standards when working with customers & implement retail experience programs that increase their loyalty & engagement
  • Stay up to date with HR policies & procedures to promote a productive, safe culture in the store & leverage company resources to increase employees engagement & job satisfaction
  • Support general store systems, inventory databases, & business operations

 Who you are:

  • A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) whos been in a management position for 2+ years
  • A strong leader & mentor who exhibits model behavior, drives optical metrics, & adheres to strict optical standards
  • Able to operate with a high sense of professionalism & open-mindedness when making decisions on behalf of the team
  • Passionate about the eyewear & retail industries
  • A clear & effective communicatoryou can break down technical terms for customers to easily understand
  • Dedicated to going above-and-beyond to make customers (and your teammates!) happy
  • Detail-oriented, organized, & capable of prioritizing tasks & responsibilities for yourself & your team in a fast-paced, ever-changing work environment
  • Someone who takes your work very seriously, but not yourself 
  • Not on the Office of Inspector Generals List of Excluded Individuals/Entities (LEIE)

Some benefits of working at Warby Parker for Full-Time Employees:

  • Health, vision, & dental insurance
  • Life & AD&D Insurance
  • Paid time off
  • Paid Holidays
  • Retirement savings plan with a company match
  • Parental leave (non-birthing parents included)
  • Short-term disability
  • Employee Assistance Program (EAP)
  • Bereavement Leave
  • Optical Education Reimbursement
  • Snack Pantry
  • And more (just ask!)

The hourly range for the Licensed Optical Manager role in New York City is $31.70 - $37.25. Warby Parker, in good faith, believes that the posted hourly range is accurate for this role in New York City at the time of posting. Warby Parker may pay more or less than the posted range based on factors such as relevant experience & skills, qualifications, & location, among others. This range may be modified in the future. In addition to the hourly rate, this role is also eligible to receive a cash bonus as part of the total compensation package. Details & eligibility will be discussed during the application process.

About Us:

Warby Parker was founded with a mission: to inspire & impact the world with vision, purpose, & style.

Were constantly asking ourselves how we can do more & make a greater impactand that starts by reimagining everything that a company & industry can be. We want to demonstrate that a business can scale, be profitable, & do good in the worldwithout charging a premium for it. And weve learned that it takes creativity, empathy, & innovation to achieve that goal.

Since the day we launched in 2010, weve pioneered ideas, designed products, & developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses & contacts to eye exams & vision tests. 

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over ten million pairs of glasses have been distributed in over 50 countries; that means ten million people now have the glasses they need to learn, work, & achieve better economic outcomes. 

At Warby Parker, you can look forward to company outings & events, volunteering & learning opportunities, & just great company filled with curious, kind folks. Dreaming up & sharing ideas arent responsibilities reserved for certain teams or leaders; the challenge (a really fun one) of innovation is on all of our shoulders. Teammates can also connect around common interests, backgrounds, & identities, no matter their home base, through our various employee resource groups. (Were happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ+ employees!) That sense of community & belonging keeps us excited to walk through the door every day, wherever that door may be. 

We're driven to continue building a workplace, based on inclusive behaviors & equitable systems, where all employees can bring their authentic selves, feel engaged, & share their perspectives as a valued member of Team Warby. Transparency is what were all about, & our annual Impact Report & Racial Equity Strategy lay out how were sticking to these values. 

 
 
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