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Visa // credit cards
 
   Posted: Tuesday, September 03, 2019
 
   
 
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JOB DETAILS
  Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Responsibilities

We are seeking a System Analyst to work in the Product Reliability Engineering group in a production support capacity. The candidate will be responsible for managing, maintaining & day to day care & feed of mission critical 24*7 applications & IAM infrastructure. You'll be working in a fast-paced environment & will be a liaison between the Product Office & Product Development. You will also be troubleshooting, investigating & resolving production issues for various business applications. You will also be working closely with infrastructure, security & other teams as required. You will be required to work extended hours as needed to support production maintenance or troubleshooting. You will participate in on-call rotation for 24*7 support.

Qualifications

Essential Functions:

Responsible for supporting critical Visa Business applications & ensuring the stability of the applications.
Perform proactive maintenance activities, engage in automation activities, & perform root cause analysis & remediation.
Write & maintain scripts to monitor system functionality & performance.
Apply code & operation break fixes & other proactive maintenance activities
Will evaluate the issues reported by Visa clients & members in order to provide ongoing solutions.
Performance tuning of applications
Execute decisive action to preserve & maintain service availability, performance, integrity, capacity, & security.
Participate in root causes analysis for service failure & provide resolution.
Work with ticketing application to manage tickets & maintain SLA & OLA
Qualifications
Minimum Qualifications

Bachelor's or Master's degree in Computer Science, Engineering, Computer Information Systems, or related technical field, followed by five (5) years of work experience.
Knowledge of production support processes, including: incident/change/problem management, & escalation procedures.
Excellent UNIX/Linux Skills & well versed with Windows OS as well.
Application server/Web server
4-5 years Experience with SAML, Federation, Siteminder & LDAP
4-5 years Experience with ITIL, BMC Remedy & ticketing workflows.
4-5 years Experience & willing to be on-call rotation on weekdays & weekends.
4-5 years of experience in Identity, Access, & Federation Management industry
2 years of experience in Production support working in a globally distributed team
Support after hours maintenance windows & deployment
Strong understanding of IAM concepts & features
Preferred Qualifications

Strong understanding of SDLC
Experience with builds, deployment, troubleshooting & production support
Strong scripting knowledge

Additional Information

All your information will be kept confidential according to EEO guidelines.

 
 
 
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