Affirm is reinventing credit to make it more honest & friendly, giving consumers the flexibility to buy now & pay later without any hidden fees or compounding interest.
As a Manager of Customer Operations Support, you will be responsible for the management & leadership of the Customer Operations teams to support transactional lending & banking processes on behalf of our customers. The types of functions the team manages include Escalated Customer Cases from Care team, Product Bugs & Issues, Disputes & Chargebacks, Credit Furnishing, Compliance Adherence & Management, etc. The team also works alongside Affirm's risk operations team located in San Francisco & with our customer care team which handles general customer inquiries.
You will lead a team of passionate & motivated service professionals to achieve targets & create great customer experiences. You will coach, develop & lead the operational support team to resolve complex inquiries & processes exception cases in an accurate & timely manner. You will be instrumental in ensuring the team achieves overall business objectives including productivity, accuracy & customer satisfaction targets.
What you'll need to succeed
This role requires a experienced people manager with a strong mindset for process improvement & analyzing business data & performance metrics. You must be able to demonstrate people engagement skills & have previous experience managing a team.
What you'll get in return
A leadership opportunity with an passionate team in a faced-paced, purpose driven environment looking to improve the financial lives of our customers.