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Oscar Health // health insurance
New York City    Posted: Wednesday, January 20, 2021
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Hi, we're Oscar. Were hiring a Senior Director to join our Insurance Operations team in our New York City office.

Oscar is a technology-driven, consumer-focused health insurance startup founded in 2012 & headquartered in New York City. Our goal is to make health insurance simple, transparent, & human. We need your help to do so.

About this role:

The Insurance Operations team translates business strategy & regulatory requirements into scalable, automated processes, & identifies opportunities for optimization.

As a Senior Director & leader in the Insurance Operations team, you will be responsible for building, scaling & optimizing processes related to Billing, Claims, Eligibility, Commissions Network Data, Contracting, & Provider Operations teams in NYC & Tempe for the IFP, MA, & Small Group lines of business. You will also be responsible for managing & executing cross-functional processes related to business & operational readiness, & operational excellence. Your job is to design & build the machine so your teammates can drive efficiently & effectively. 


  • Lead the organization that supports & builds scalable processes for Billing, Claims, Eligibility, for Network Data, & Contracting operations. Identify the most important & impactful processes & systematically map them, identify pain points, & work to apply technology to automate & improve them while ensuring compliance, quality & cost effectiveness

  • Implement regulatory & business requirements into workflows & processes

  • Find synergies between workflows & processes & work to eliminate redundancies

  • Work closely with leaders across the organization to ensure successful implementation & execution

  • Set up monitoring & metrics to consistently & accurately track outcomes


  • 10+ years experience in a cross-functional operations & analytical environment

  • Outstanding structured, systematic, & critical thinking

  • Strong experience in process / workflow building, operational improvement, & project management

  • Strong people management skills & team leadership

  • Ability to form data-driven, concrete answers in a world with imperfect information

  • Proficient in Excel. Python & SQL are a plus, willingness to learn are a must

  • Excellent leadership & executive communication skills to drive agreement & results across a wide range of stakeholders

Bonus Points:

  • Experience or qualification in Lean methodology

  • Healthcare experience

  • Experience in scaling an operation & executing in an environment undergoing rapid growth

Life at Oscar: 

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves & find both belonging & support. We're on a mission to change health care -- an experience made whole by our unique backgrounds & perspectives.

We encourage our members to care for their whole selves, & we encourage our employees to do the same with comprehensive medical benefits, generous paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, & volunteer opportunities.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicants disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ( to make the need for an accommodation known.

Pay Transparency Policy:

Oscar ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here.

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