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AlphaSense // AI-powered business insights platform
Product, Full Time    HQ - New York City    Posted: Friday, September 06, 2019
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Location: New York, NY

Reports to: Head of Customer Success

About AlphaSense:

AlphaSense provides an AI-based search engine for market intelligence, used by the largest & fastest-growing firms globally. Our mission is to curate & semantically index the worlds market & company information, including the vast high-value content sets that traditional web search engines cannot reach. With 1000+ enterprise clients, AlphaSense helps knowledge professionals become dramatically more productive, & gain an information edge by discovering critical data points & trends that others miss.

The Role:

The product specialist role marries the technical knowledge of our solution with a deep understanding of the markets to ensure that users, across all of the segments & business units that we work with, are realizing maximum value from the platform. The team is heavily relied upon to contribute to both growth & retention initiatives by helping maximize prospect & customer health. In order to learn our business & customer inside & out, this team also acts as our first line of support. This role partners with our product management & engineering teams in determining future product developments that will resonate with the market. The product specialist role is an excellent launching off point for a career that will grow as quickly as our high growth start-up.

Role Responsibilities:

  • Growth Initiatives: Assist sales in product pitches & demos. The team also runs trial training calls, making the ability to overcome common objectives & communicate our value proposition essential to success.

  • Customer Usage: The team works hand in hand with account management, speaking with & visiting users to provide training, customizations, product consultations & helping drive usage & awareness of new product releases

  • Customer Support: Product specialists field support calls, emails, & chats, locally resolving as much as possible. They will port tickets out to appropriate teams when needed, & will retain their position as the customers point person through resolution.

  • Idea generation & product customization: Product specialists in partnership with sales & AMs identify what prospects/customers are likely to care about, & customize their product experience. This curation should come in the form of timely searches/trends in the market that can be used for demos or email distribution.

  • Product Feedback & Direction: Because of our product specialists deep understanding of both our product & customers, they are in a position to field feedback & identify product opportunities, & relay that information across the organization (account management, account executives, product, management, marketing).

  • The role offers cross-functional exposure across our business, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us.

Candidate Requirements:

  • Experience with research technology, financial information / data, or investment research services, along with a basic understanding of fundamental research & analyst workflows

  • A high aptitude & willingness to learn. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job

  • Ability to distill & explain complex issues in simple terms

  • An intelligent, articulate, consultative & confident client facing professional

  • Must have the personal motivation & ability to contribute to a dynamic & entrepreneurial team culture

  • Superior ability to develop rapport with new people, & to maintain relationships, combined with a positive & proactive personality

  • Energetic & creative individual, possessing natural curiosity with the ability to learn quickly & adapt

  • Outstanding oral, written & presentation skills

  • Ability to comfortably communicate at both senior executive & analyst levels

  • Effective time management & task prioritization when under pressure

  • Willingness to Travel

  • Ability & interest to work autonomously, & for a small fast-growing company. Someone can genuinely "make the role their own", so looking for highly motivated proactive individuals who make things happen, & want to play a large role in the companys success

  • Bachelors Degree

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