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tech-enabled real estate platform & brokerage
New York City    Posted: Thursday, April 11, 2019
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As the Director of Enterprise Technology Services at Compass, you will execute upon the strategic technology roadmap. You will lead multiple teams supporting our internal customers such as an IT Service Desk, onsite support, & Desktop Engineering. You will be responsible for ensuring enterprise initiatives are implemented effectively & on time to improve Compass business processes. You will be responsible for the SaaS systems architecture that will support Compass rapid growth. In addition, you will oversee software cost governance, identity & access management, & many of the core systems utilized by our agents & employees.

As a leader, you will empower your national team & provide development opportunities for them. Reporting to the VP of Enterprise Technology Services, you will assist in building out a world class IT function at Compass. With your participation, the IT/Enterprise Technology function will be a differentiator for our agents & our employees, & elevate the operational experience for Compass through technology.

At Compass You Will:

  • Manage all functions of end user technology support including an outsourced Level 1 service provider & IT Associates across all US geographies

  • Be responsible for the Desktop Systems Engineering function, including ownership of core systems such as G Suite, BlueJeans, Zendesk, & more

  • Identify, recommend, & implement technical solutions that will support Compass growth

  • Drive continual process improvement with a focus on automation, scalability, & security

  • Manage the end to end internal customer experience, understanding the balance of usability vs. security

  • Work with multiple VARs & vendors to ensure strategic partnerships are best suited for delivering exceptional service at the best cost to Compass

What We're Looking For:

  • 15 + years of core IT experience

  • Proven track record of building & managing customer-focused, geographically distributed service delivery teams

  • Ability to prioritize, multitask, & manage time effectively

  • Ability to exercise judgment & execute towards solutions for difficult problems

  • Comfortable working in a fast-paced & dynamic environment that requiresability to successfully operate with ambiguity & complexity

  • Articulate in both verbal & written communication

  • High energy & positive attitude

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