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Appian // business process management
 
McLean, Virginia    Posted: Thursday, June 10, 2021
 
   
 
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JOB DETAILS
 

Appian is seeking a Customer Experience Coordinator for the office of the CEO. This position ensures that CEO meetings with clients, prospects, partners, & media are professional & useful. The role is perfect for someone looking for a fast-paced environment, has a willingness to learn, & is interested in working with sales, customer success, executives, & external stakeholders. The Customer Experience Coordinator plays an integral part in managing meeting schedules, pre-meeting activities, follow up on meeting action items,  & building relationships. 

Responsibilities:

  • Maintain an organized record of CEO engagements with external parties (mainly focusing on customers, partners, prospects, media, analysts):
    • Track all past external touch points with the CEO as outlined above. Update based on actual vs. scheduled external attendees in meetings.
    • Maintain schedule of future meetings
    • Maintain file system to include briefing documents, notes & follow up actions for each meeting
    • Suggest improvements to team organization & task management; implement new ideas where appropriate
  • Coordinate prep materials for CEO meetings:
    • Create briefing templates to send to Account Team
    • Prepare prep materials, including briefing documents, for the CEO to use for external meetings (leverage materials that already exist)
    • Ensure quality of these briefing documents
  • Support external meetings:
    • Attend applicable CEO meetings to document notes & action items 
    • Write follow up emails for the CEO to send to clients, partners, prospects
    • Track progress & ensure follow up actions are completed
  • Proactively manage the CEO contact list & reach out to Sales on account strategy & engagement plan
  • Provide logistics support with CEO trips around scheduling internal & external meetings, building a detailed schedule for each day of the trip, etc.
  • Support team for strategic & tactical projects
  • Coordinate mail related to CEO programs

Qualifications:

  • 1-2+ years of related experience
  • Extraordinarily detail oriented
  • Strong writing & verbal communication skills
  • Exemplary problem solving & analytical skills
  • Able to work well under pressure, take initiative, & be flexible & cooperative
  • Great communications skills especially with executives & customers
  • Experience in working in events planning is beneficial
  • Ability to thrive in a dynamic environment
  • Proven ability to learn quickly & to anticipate the needs of others
  • Strong organizational & time management skills
  • Driven self-starter with high initiative, confidence, & hustle attitude
  • Proficient with Word, Excel & PowerPoint, Google Docs, Google Meet

About Us:

Appian helps organizations build apps & workflows rapidly, with a low-code automation platform. Combining people, technologies, & data in a single workflow, Appian can help companies maximize their resources & improve business results. Many of the worlds largest organizations use Appian applications to improve customer experience, achieve operational excellence, & simplify global risk management & compliance. Our employees create opportunities to drive hands-on impact both with our customers & throughout the organization, which creates an environment where meaningful work is met with career growth & opportunity. As a result, we are proud to have been recognized as a Washington Post Top Workplace for seven consecutive years. Simply put, we are changing the way businesses operate & our employees are to thank for Appians success.

Appian Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their coworker, Pay Transparency Nondiscrimination.  

If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com and let us know the nature of your request & your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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