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Box // cloud content management
 
New York City    Posted: Thursday, September 30, 2021
 
   
 
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JOB DETAILS
 

WHAT IS BOX?

Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration & workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, & we need strong advocates to help us achieve that goal. 

By joining Box, you will have the unique opportunity to help capture a majority of this developing market & define what content management looks like for the digital enterprise. Today, Box powers over 97,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud. 

WHY BOX NEEDS YOU?

This role works with new & existing business & enterprise customers to ensure that they are supremely successful with & delighted by Box. You will be responsible for effectively onboarding these accounts onto our services, spur usage in the early stages & ongoing, & build high customer satisfaction. You will work with your accounts actively to drive adoption, as well as act as the voice of your customers internally at Box. Creative, energetic & self-driven, you understand the customer & their use cases & know how to be a trusted partner so companies stay & grow with Box. You can manage numerous customers at different stages of the customer lifecycle with ease. You also love understanding a product in depth & then communicating those solutions to the users. 

WHAT YOU'LL DO

  • Manage all post-sales activity for Boxs top enterprise customers through strong relationship-building, product knowledge, planning & execution

  • Maintain a deep understanding of the product & speak with customers about the most relevant features/functionality for their specific business needs

  • Develop joint success plans with customers to ensure there is a plan is in place to drive adoption & high value use cases within the organization through change management

  • Increase customer adoption by conducting regular check-in calls for tactical items, & performing strategic business reviews for alignment of objectives & outcomes

  • Track accounts to identify churn risk & work actively to eliminate that risk

  • Partner with Sales & Professional Services to develop a plan for making Box a part of each customers core architecture

  • Work closely with Product, Engineering & Customer Support on identification & tracking of product improvement requests, troubleshooting & bugs

  • Function as the customer advocate & provide internal feedback on how Box can better serve our enterprise customers

WHO YOU ARE

  • Bachelors degree required 

  • 4+ years prior account management experience, preferrably in SaaS environment 

  • Experience working for or with Public Sector organizations (Federal Government agencies, government contractors, SLED etc)

  • Strong communication skills & technical aptitude

  • Familiarity with Gainsight, Salesforce, Zendesk, & other Software-as-a-Service is a plus

  • Proactive team player who has fresh ideas when it comes to user adoption & churn mitigation 

  • Enjoys working closely with customers to ensure complete satisfaction 

  • A self-starter who takes the initiative to get things done

BENEFITS  

EQUAL OPPORTUNITY  

We are an equal opportunity employer & value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 
 
 
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