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Sales, Full Time    New York City, NY    Posted: Monday, May 06, 2019
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Director of Sales Operations

As the Director of Sales Operations, you will set & oversee the strategic direction for the sales operations team at Convene. You will have the opportunity to lead a team in optimizing Convenes sales results & will be the nexus of converting data insights into actionable sales processes.

Sales leaders will depend on the Director of Sales Operations guidance in order to reach sales goals; the successful candidate will know best what the areas for improvement are & how to address them quickly & efficiently.


  • Partner with stakeholders across Convene to set the strategic direction for the sales & customer success organizations & lead a team of Sales Ops direct reports in turning that strategy into reality
  • Manage the evaluation & interpretation of sales data to identify trends & convert insights into actionable sales processes & tactics
  • Define & own a clear set of policies & operating principles related to compensation & territory planning, including process, timelines, & SLAs
  • Design technical solutions & identify integration opportunities with applications
  • Own data maintenance, imports, exports, & updates using data loader
  • Create reports & dashboards for the business
  • Maintain a holistic view of all business processes & users in the system to understand cross-functional impacts with regard to configuration, process, workflow & reporting
  • Collaborate with our Sales team & help document major changes or enhancements for sales training
  • Assist with the triage of support cases escalated to sales support
  • Act as a leader & mentor to more junior members of the team, promoting growth, development & knowledge sharing


  • 6+ years in a sales operations, business planning, or sales support management role
  • 6+ years of Salesforce experience, including project management/business analysis experience
  • 2+ years salesforce administration experience
  • Understanding of sales methodologies, sales funnel management
  • Strategic, decisive thinker who executes quickly
  • Proven proficiency in identifying, diagnosing, & resolving problems of all levels of complexity, prioritizing critical client issues & identifying department needs
  • Strong leader who is a player/coach & can build, maintain & lead high-performing teams
  • Ability to conduct sophisticated & creative analysis of complex data, & translate the results into actionable deliverables, messages, & presentations
  • Committed to data quality & high standard for accuracy
  • Proficiency in all things Salesforce

Personal Characteristics

  • You are devoted to getting it right & getting it done.
  • You love change & enjoy being in a high-growth environment that is rapidly scaling.
  • You are comfortable with ambiguity & can carve out solutions using informal influence, & your art & intuition.
  • You are dedicated to finding & scaling efficiencies & you get personal satisfaction when cracking a tough problem
  • Youre an entrepreneur & think of the word NO as next option. You see opportunity everywhere, welcome mistakes as compost for your career growth & greet adversity as something to further develop your resilience.
  • Youre an analytical thinker; someone who thrives in the use of data to drive decisions AND you know data is not the end all & be all.
  • You will be honest & trustworthy; a respected member of the organization who leads by example, & who people enjoy working with.

About Convene

Convene designs & services premium places to work, meet, & host inspiring events. Through strategic partnerships with prominent commercial landlords, Convene operates a network of hospitality-driven locations in Class A office buildings across major U.S. cities, with plans to expand globally. Convene has raised $260M in equity funding to date, & has been named one of Americas 100 Most Promising Companies by Forbes & a Best Workplace by both & Fortune Magazine.

Other recent accolades include:

  • 2017-2019 Certified Great Place to Work
  • 2018 Fortune Best Small & Medium Workplaces U.S.
  • #11 Workplace in New York in 2017 by Fortune Magazine
  • #30 in 2017 LinkedIn List of Most In-Demand Startups

In everything we do, we strive to put the people we do it for first. This starts internally: we believe our values drive behaviors to create culture. Together were building a culture that embraces diversity & learning, humility & gratitude. At the same time, we try not to take ourselves too seriously & strive for a healthy integration between work & personal pursuits.

Benefits you can expect as a Convene employee

  • Supportive work environment & leaders who are focused on your professional growth
  • Generous professional development policy that includes funds earmarked for each employee's discretionary professional growth. Have a conference you want to attend? A class you want to take? If it's helping take your career to the next level, we support it. Each employee is required to have 65 hours of learning per year.
  • Flexible PTO & family leave
  • 401k match
  • Excellent health coverage for team members & their families
  • Company events that highlight our team's passions & hobbies
  • Healthy snacks

Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities, & perspectives.

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