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KeyMe // key access & management soln
New York City    Posted: Wednesday, February 05, 2020
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About Us

KeyMe is reinventing the $12 billion locksmith services industry with advanced robotics & AI, building the worlds most trusted brand in access solutions. Our network of self-service kiosks are located in thousands of retail locations across the country (IKEA, Bed Bath & Beyond, Albertsons, Kroger, RiteAid, Menards, etc.) supporting duplication of brass keys as well as sophisticated electronic keys such as RFID & vehicle transponder keys. Our kiosks are complemented by KeyMe locksmiths who provide unrivaled service quality for emergency lockouts & other skilled access & home services.

KeyMe is growing rapidly & has raised over $100M from top-tier investors like BlackRock, Comcast Ventures, & Battery Ventures.

About the Role

The KeyMe Merchandising team, based in New York City, is looking for a Merchandising Operations Associate to help us execute refills & increase inventory availability of our kiosks & ensure all kiosks installed in retailers are operating at high quality. This role will be seated in our NYC headquarters, working with remote service technicians to achieve this goal.


  1. Servicer Support
  • Schedules and/or interacts (via phone) with the remote servicer, describing the scope of work
  • Directs servicer to instructional documentation pertaining to refills & merchandising
  • Helps the servicer via phone, if the servicer requires help
  • Checks servicer work to verify quality & completeness.
  • Support services that are working on the kiosks via phone & digital tools
  • Ensure work instructions are followed in the field
  • Troubleshoot problems

2. Refill Operations

  • Execute refill operations strategy prescribed by Merchandising Manager
  • Ensure on-time delivery for inventory for contracted technicians
  • Prescribe inventory distribution methods to maximize sales while controlling costs

3. SKU Performance Management

  • Diagnose unavailable inventory & track solutions & success rate
  • Troubleshoot fleet-wide unavailable inventory
  • Develop a strategy for a clear path to resolution for disabled mags
  • Collaborate cross-functionally to ensure timely resolution to inventory unavailability

How We Know You Can Do It

  • Strong verbal & written & communication skills.
  • Helpful & friendly over the phone.
  • Strong organizational (detail-oriented), project management, & problem-solving skills,
  • Skilled in Excel and/or Google Sheets.
  • Self-starter with a history succeeding with minimal direction.
  • Ability to handle multiple tasks, prioritize appropriately & adapt quickly to new situations, & offer creative solutions to challenging problems.
  • Diligent, focused, & reliable.
  • Punctual & professional.
  • Acute attention to detail & high regard for quality.
  • Medium to high mechanical aptitude.
  • Collaborative attitude to improving quality & efficiency through process change.
  • Willingness to work flexibly to support the ever-changing priorities of the team.
  • Open growing in an ever-changing startup environment.

Bonus Points

  • Bachelors degree with a focus in business or supply chain


  • Health, dental, & vision insurance
  • 401K plan
  • Stock options
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • Commuter Benefits
  • Snacks & drinks in the office
  • Paid Time Off
  • Casual dress
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