IDEO.org is a nonprofit design studio on a mission to design a more just & inclusive world. From our offices in the U.S. & Kenya, we partner with organizations working to advance health equity, economic opportunity, & wellbeing in communities around the world co-creating products, services, campaigns, & programs that improve peoples lives. In any given year, we might be working with partners to dismantle structural racism in the healthcare system, co-creating alongside families who have been impacted by the child welfare system, or learning with & from young people struggling to find reproductive health services.
IDEO.org is in search of a Global Talent & Operations Associate or Sr. Associate to support the 6-person HR (Talent) & Business Operations teams in the efficient implementation of policies & procedures, & the successful completion of special projects. Were looking for someone passionate about systems, process, & data, who will liaise between internal & external customers to ensure smooth & simple operations. The role will report to Rika, the Operations Director.
- Project management
- Coordinate, help plan, & manage the execution of talent/HR projects & processes.
- Support the Talent team to update the action plan log & follow through with the action items.
- Coordinate & schedule interviews & reference checks, manage candidate & interviewer prep & communications.
- Support employee onboarding & offboarding--developing checklists, coordinating with all functions to ensure on & offboarding are smooth & complete.
- Manage benefit vendors & correspondence; support, coordinate, & ensure the completion of open enrollment.
- Talent systems
- Manage talent team data across G-Suite, Airtable, Paylocity--our HRIS, & other relevant platforms.
- Set up surveys & performance reviews in Culture Amp.
- Special projects
- Support the planning, coordination, & execution of special Operations (or cross-team) projects & initiatives to improve efficiency in the organization
- Manage ISOS
- Research destinations
- Run security pre-flights
- Coordinate with our third-party IT vendor, Unbound, for routine tech delivery (new laptops, slack maintenance, etc)
- Travel operations
- US Facilities
- Support SF & NY teams in big facilities projects (e.g. moves, onboarding to Clear To Go, etc)
- COVID safety
- Stay on top of developments & update policies & procedures as needed
Our ideal candidate is:
- Passionate about systems & processes; experienced in creating new ones from scratch & constantly improving those that already exist.
- Excellent problem solver unrelenting & curious in their approach to asking questions to inform a lasting solution.
- Comfortable operating in ambiguity, & reducing chaos to simplified clarity.
- Able to synthesize disparate inputs into clearly articulated context & problem statements that will help the team see the big picture & make clear decisions.
- Highly effective both working autonomously with little direction & working in deep collaboration, inviting & incorporating the inputs of others.
- Technology-savvy--able to work fluidly across digital platforms including Google Suite, Airtable, Slack, email, MS Office, & HRISs & translate from & for our IT consultants when it comes to hardware or software issues.
- Passionate about data & file hygiene--keeping our work cleanly organized & easy to find.
- Experience working within HR domains, bringing subject matter familiarity with benefits, learning & development, recruiting, HRIS (HR information systems), etc, is preferred.
- Experienced working cross-culturally, in a creative environment, and/or a nonprofit environment is preferred.
Working Hours & Location Requirements
The Talent & Ops teams are located across the West Coast & East Coast in the US, & in Nairobi, Kenya. Were looking for someone based in the US, to work Eastern Daylight Time Zone working hours. Based in New York City, & able to occasionally work from our NYC studio is preferred. Should someone be based elsewhere, but willing to relocate, IDEO.org will provide a relocation stipend. Should someone be looking to stay based in another city in the US, & willing to work Eastern Time Zone working hours, wed be happy to entertain that option.
What You Can Expect from Us:
- A diverse & multidisciplinary team that is passionate about advancing our mission to design a more just & inclusive world (a majority of IDEO.orgs employees globally identify as folx of color, & a majority identify as women)
- A team of collaborators focused on advancing the practices of co-design & designing for equity
- A talent team committed to supporting the development of the design community
- A community of creative thought partners across San Francisco, New York, & Nairobi
- Generous benefits including medical, dental, vision, 4% 401k match, commuter benefits, phone plan coverage, & parental leave
- Endless Summer Fridaysending the workday at 1:30pm on Fridays, in recognition of the emotional labor of the work we do
- An unlimited vacation policy which generally equates to approximately 4 weeks per year plus 12 paid holidays. In addition, we are closed globally Dec 24-Jan 1 every year
- Employees who have been with the organization for five years are eligible for a 5 week paid sabbatical
Should you see yourself in any of the above, please drop us an application. In order to be considered for the role, please submit a resume, a cover letter sharing more about your interest in IDEO.org & in the role, & complete the required application questions. We look forward to learning more about you!
IDEO.org Commitment to Diversity
At IDEO.org, our mission is to design a more just & inclusive world, & that means centering equity, justice, & belonging in everything we do. We strive to bring together diverse perspectives & lived experiences to create a culture where joy, care, & full self-expression can thrive. This means creating conditions for people of every race, ethnicity, gender identity, sexual orientation, age, socio-economic status, physical ability or attribute, religion, national origin, or political belief can thrive. This includes our employees, candidates, & the partners & communities we work with. We hold ourselves accountable to providing equitable access to resources & disrupting systems of oppression both within our organization & among the communities we serve.
This includes the following commitments:
- Fostering unconditional belonging for all staff
- Evolving processes & practices to shift power
- Translating our values around equity & justice into structural & operational change
- Engaging in continuous & collective collective reckoning on an ongoing basis