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New York City or Remote (US)    Posted: Monday, August 22, 2022
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JOB DETAILS is a nonprofit design studio on a mission to design a more just & inclusive world. From our offices in the U.S. & Kenya, we partner with organizations working to advance health equity, economic opportunity, & wellbeing in communities around the world co-creating products, services, campaigns, & programs that improve peoples lives. In any given year, we might be working with partners to dismantle structural racism in the healthcare system, co-creating alongside families who have been impacted by the child welfare system, or learning with & from young people struggling to find reproductive health services. 

The Role is in search of a Global Talent & Operations Associate or Sr. Associate to support the  6-person HR (Talent) & Business Operations teams in the efficient implementation of policies & procedures, & the successful completion of special projects. Were looking for someone passionate about systems, process, & data, who will liaise between internal & external customers to ensure smooth & simple operations. The role will report to Rika, the Operations Director.


Talent (50%)

  • Project management
    • Coordinate, help plan, & manage the execution of talent/HR projects & processes.
    • Support the Talent team to update the action plan log & follow through with the action items.
  • Recruiting
    • Coordinate & schedule interviews & reference checks, manage candidate & interviewer prep & communications.
  • Onboarding
    • Support employee onboarding & offboarding--developing checklists, coordinating with all functions to ensure on & offboarding are smooth & complete.
  • Benefits
    • Manage benefit vendors & correspondence; support, coordinate, & ensure the completion of open enrollment.
  • Talent systems
    • Manage talent team data across G-Suite, Airtable, Paylocity--our HRIS, & other relevant platforms.
    • Set up surveys & performance reviews in Culture Amp.

Operations (50%)

  • Special projects
    • Support the planning, coordination, & execution of special Operations (or cross-team) projects & initiatives to improve efficiency in the organization
  • Security 
    • Manage ISOS
    • Research destinations
    • Run security pre-flights
  • Technology 
    • Coordinate with our third-party IT vendor, Unbound, for routine tech delivery (new laptops, slack maintenance, etc)
  • Travel operations 
    • Manage vendor & platform
  • US Facilities 
    • Support SF & NY teams in big facilities projects (e.g. moves, onboarding to Clear To Go, etc)
  • COVID safety 
    • Stay on top of developments & update policies & procedures as needed

Our ideal candidate is:

  • Passionate about systems & processes; experienced in creating new ones from scratch & constantly improving those that already exist.
  • Excellent problem solver unrelenting & curious in their approach to asking questions to inform a lasting solution.
  • Comfortable operating in ambiguity, & reducing chaos to simplified clarity.
  • Able to synthesize disparate inputs into clearly articulated context & problem statements that will help the team see the big picture & make clear decisions.
  • Highly effective both working autonomously with little direction & working in deep collaboration, inviting & incorporating the inputs of others.
  • Technology-savvy--able to work fluidly across digital platforms including Google Suite, Airtable, Slack, email, MS Office, & HRISs & translate from & for our IT consultants when it comes to hardware or software issues.
  • Passionate about data & file hygiene--keeping our work cleanly organized & easy to find.
  • Experience working within HR domains, bringing subject matter familiarity with benefits, learning & development, recruiting, HRIS (HR information systems), etc, is preferred. 
  • Experienced working cross-culturally, in a creative environment, and/or a nonprofit environment is preferred.

Working Hours & Location Requirements

The Talent & Ops teams are located across the West Coast & East Coast in the US, & in Nairobi, Kenya. Were looking for someone based in the US, to work Eastern Daylight Time Zone working hours. Based in New York City, & able to occasionally work from our NYC studio is preferred. Should someone be based elsewhere, but willing to relocate, will provide a relocation stipend. Should someone be looking to stay based in another city in the US, & willing to work Eastern Time Zone working hours, wed be happy to entertain that option.

What You Can Expect from Us:

  • A diverse & multidisciplinary team that is passionate about advancing our mission to design a more just & inclusive world (a majority of IDEO.orgs employees globally identify as folx of color, & a majority identify as women)
  • A team of collaborators focused on advancing the practices of co-design & designing for equity
  • A talent team committed to supporting the development of the design community 
  • A community of creative thought partners across San Francisco, New York, & Nairobi 
  • Generous benefits including medical, dental, vision, 4% 401k match, commuter benefits, phone plan coverage, & parental leave 
  • Endless Summer Fridaysending the workday at 1:30pm on Fridays, in recognition of the emotional labor of the work we do
  • An unlimited vacation policy which generally equates to approximately 4 weeks per year plus 12 paid holidays. In addition, we are closed globally Dec 24-Jan 1 every year
  • Employees who have been with the organization for five years are eligible for a 5 week paid sabbatical

Application Requirements

Should you see yourself in any of the above, please drop us an application. In order to be considered for the role, please submit a resume, a cover letter sharing more about your interest in & in the role, & complete the required application questions. We look forward to learning more about you! Commitment to Diversity

At, our mission is to design a more just & inclusive world, & that means centering equity, justice, & belonging in everything we do. We strive to bring together diverse perspectives & lived experiences to create a culture where joy, care, & full self-expression can thrive. This means creating conditions for people of every race, ethnicity, gender identity, sexual orientation, age, socio-economic status, physical ability or attribute, religion, national origin, or political belief can thrive. This includes our employees, candidates, & the partners & communities we work with. We hold ourselves accountable to providing equitable access to resources & disrupting systems of oppression both within our organization & among the communities we serve. 

This includes the following commitments:

  • Fostering unconditional belonging for all staff
  • Evolving processes & practices to shift power 
  • Translating our values around equity & justice into structural & operational change
  • Engaging in continuous & collective collective reckoning on an ongoing basis
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