Conductor is the worlds leading SEO platform, helping businesses accelerate organic traffic & revenue growth. Conductors technology helps marketers create powerful marketing content to drive high-quality traffic to their site & measure their organic performance. 

Conductor is a mission-driven company with a commitment to innovation, customer success, & culture. For Conductor, success is improving the lives of all the people in our orbitour customers, our customers' customers, our employee-owners, & our communities. 

Conductor is also proud to have been recognized externally: the company was named the leader in 2020 Forrester Wave: SEO Platforms Research Report & have been top rated on G2 & TrustRadius by customers.  

Job Summary:

We're seeking a Customer Success Manager to drive net retention, product adoption & customer health across a book of business while collaborating with Pod partners (Account Manager & Customer Value Consultant). The Customer Success Manager will leverage Customer Success Playbooks to support customers through key lifecycle stages (Onboarding, Adoption, Retention, Growth etc.) Our Customer Success Managers are expert communicators, trainers, relationship managers & most importantly, true partners to our customers who seek to create Conductor super fans across their book of business.

What Youll Do (Responsibilities):

• Run customer lifecycle education, training & enablement playbooks throughout the customer journey with a goal of driving operational dependency on Conductors platform & increasing platform adoption.
• Enable users & practitioners to realize value from the platform in a self sufficient manner
• Work with customer users to establish Conductor as the system for reporting, content enablement  & technical monitoring
• Ability to translate & communicate insights from internal partners for the customer to drive action & achieve outcomes
• Monitor product usage across your assigned book of business, & identify risk & growth opportunities across book of business
• Work collaboratively with your Pod & peers in sales, product, marketing, & customer success to ensure the best possible experience for our customers.
• Cement yourself as a trusted/strategic advisor with customers & drive continued value  of our products & services. 
• Serve as the internal champion of customer needs/issues & cross-departmentally program-manage customer concerns by communicating product feedback & proactively identifying risks.